Diva and Dian
6 mars 2024
Its the unprofessional of a 4 star hotel I’ve ever experience. No staff at all at the property upon arrival ended up found out that hotel was declared bankrupt since Aug 23 but still bookable at Trip.com. Refund process taking too long just to wait a hotel that has been declare bankrupt, left by the employee just to get the refund processed by Trip.com.
More over, I need to find an alternative hotel by my self, just because Trip.com need to get clarification from hotel whether the situation explained is legit. What a day, that I never ever forget as the worst and unprofessional.
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