InterContinental Bali Sanur Resort

InterContinental Bali Sanur Resort recensioner

InterContinental Bali Sanur Resort

Jl. Kusuma Sari No.8, Sanur, Denpasar, Bali, Province of Bali, 80227, IndonesiaVisa hotellinformation
InterContinental Bali Sanur Resort
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Gästrecensioner

8.1/10
Mycket bra
135 recension
Verifierade recensioner
Läge och interiör8.1
Bekvämligheter7.7
Service8.6
Renlighet7.8
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Alla recensioner(135)
Positiva recensioner(31)
Recensioner med foton/video(13)
Utmärkt vistelse!(10)
Fin havsutsikt(9)
Utmärkt service(9)
Nära stranden(9)
Ren pool(7)
Utmärkt pool(7)
Negativa recensioner(4)
Suobao1228
Poolvilla med två sovrum, trädgårdsutsikt
Bodde på juni 2025
Familj
17 recension
8.0/10
Mycket bra
Publicerades 8 juli 2025
Rummet är stort men faciliteterna är gamla och ledningen är också tråkig. Jag anlände till hotellet klockan 2:30 och väntade i två och en halv timme innan jag checkade in. Jag väntade i en timme på att få afternoon tea. Alla snacks och drycker på rummet är avgiftsbelagda. Det finns många detaljer kring rumsfaciliteterna som behöver repareras. Innergårdsdörren kan inte stängas. Taket läcker när det regnar kraftigt. Vattnet täcks av kakel när man duschar, och vattnet rinner över. Kakelplattorna måste tas bort för hand, vilket avslöjar ett mycket äckligt avloppsutlopp. Porslinsflaskan med duschgel står på en hög marmorbänkskiva och är mycket hal. När jag duschade råkade jag ha sönder en genom att halka och trycka på den. Jag planerade ursprungligen att kompensera, men hotellet sa att flaskan kostade nästan 250 yuan, vilket är riktigt skandalöst. Även om hotellet inte utkrävde kompensation när jag lämnade hotellet senare, skickade de ett nytt e-postmeddelande nästa dag för att påminna mig om att jag hade sönder deras duschgelflaska och påminde mig om att kompensera, vilket fick mig att känna mig väldigt obekväm.
KälltextÖversatt av Google
Svar från boendet: Dear Guest,Thank you so much for taking the time to share your thoughtful review and for giving us such perfect scores across every aspect of your stay. We are truly grateful to know that you found our surroundings beautiful, our facilities to your liking, and most importantly, that our team’s warm service and smiles made your experience memorable.Your kind words mean a great deal to all of us and inspire us to continue delivering exceptional service every day. It is always our pleasure to create a welcoming and relaxing atmosphere for our guests, and it makes us so happy to know we succeeded in making your stay special.We sincerely look forward to welcoming you back to InterContinental Bali Sanur Resort for many more wonderful stays in the future.Warmest regards,InterContinental Bali Sanur Resort Management Team
Anonym användare
Junior Tvåbädds Svit Ocean View
Bodde på juni 2025
Reser med vänner
1 recension
4.5/10
Publicerades 7 juli 2025
Först och främst hittade jag en använd tandborste i badrummet. För det andra var personalen inte lika varm och omtänksam som personalen på det 4-stjärniga hotellet på ön, och deras attityd var inte särskilt bra. När jag tog bilder vid poolen kom en gammal man fram och frågade mig vilket rum jag var i, väldigt otrevligt... Stranden var också mycket medelmåttig, och faciliteterna var relativt gamla. Förutom det större rummet fanns det ingen anledning att boka ett rum med havsutsikt. Rummet med havsutsikt hade träfönster som blockerade havet, och det låg en bit från havet. För det här priset kan du boka ett bättre hotell på ön. Lägg mer tid på att läsa Xiaohongshu för att skapa en guide.
KälltextÖversatt av Google
Svar från boendet: Dear Guest,Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you encountered, from finding a used toothbrush in the bathroom to the impression left by our team’s attitude and the unexpected interaction by the pool. Please know that this does not reflect the standards of hospitality and care we aim to deliver.We also take note of your feedback regarding the view from the room, the age of the facilities, and your observations about the beach. Your comments are invaluable for us, and we will review them closely with our team to improve our service, attention to detail, and overall guest experience.We truly appreciate your honesty in helping us identify areas where we need to do better. We sincerely hope we may have another opportunity to welcome you back in the future and provide a stay that meets your expectations.Warm regards,InterContinental Bali Sanur Resort Management Team
320218****
Junior tvåbäddsrum svit med trädgårdsutsikt
Bodde på dec. 2023
Familj
17 recension
10/10
Enastående
Publicerades 17 jan. 2024
Rummet är rent, hygieniskt, snyggt, bekvämt och ljust. Jag gillar det väldigt mycket! Hotellets service från receptionen, frukostservitören och dörrvakten är omtänksam och omtänksam! Jag kommer att bo här igen nästa gång.
KälltextÖversatt av Google
Svar från boendet: Dear User,Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur.We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist youRegards,Mauro LeoneCluster General Manager InterContinental Bali Sanur Resort
Anonym användare
Junior tvåbäddsrum svit med trädgårdsutsikt
Bodde på aug. 2023
Ensamresenär
2 recension
4.5/10
Publicerades 8 okt. 2023
Mycket vanlig service
KälltextÖversatt av Google
Svar från boendet: Bäste användare, Tack för att du tog dig tid att dela din feedback. Vi beklagar verkligen att din vistelse inte levde upp till dina förväntningar. Vi uppskattar att du lyfte fram problemen gällande vår omgivning och service. Vi arbetar för närvarande med att ta itu med dessa problem för att säkerställa att vi kan ge våra gäster en fantastisk och minnesvärd vistelse. Om du väljer att bo hos oss igen i framtiden hoppas vi få möjlighet att ge dig en mycket mer positiv upplevelse. Om du har ytterligare frågor eller behöver hjälp är du välkommen att kontakta oss direkt. Med vänliga hälsningar, Mauro Leone, Cluster General Manager, InterContinental Bali Sanur Resort
Gästanvändare
Junior King Size-sängsvit Trädgårdsutsikt
Bodde på aug. 2025
Par
7 recension
7.5/10
Publicerades 4 sep. 2025
Service is good. Pool is nice. Spa is comfortable. Beach restaurant got good ambience.  Bathroom lack of hot water. Bugs in room.
Översätt
Svar från boendet: Dear Guest User, Thank you for your wonderful feedback! We’re truly pleased to hear you had a fabulous experience with us. Your kind words mean a lot to our team and serve as great motivation to continue delivering exceptional service.Your comments about the hotel facilities did not meet your expectations in terms of quality are deeply concerning, and we regret any discomfort this caused during your visit. Please rest assured that your feedback has been shared with our management team, and we are committed to making improvements to enhance our stay experience. Thank you again for bringing these matters to our attention. We hope we might have the opportunity in the future to welcome you back and offer an improved and more satisfying experience.Warm regards,Management Team InterContinental Bali Sanur Resort
Gästanvändare
Junior King Size-sängsvit Trädgårdsutsikt
Bodde på aug. 2025
Affärsresenär
4 recension
8.0/10
Mycket bra
Publicerades 29 sep. 2025
Perfectly located with direct access to the beach and extensive beach walkway. The swimming pool and breakfast are both outstanding. Without forgetting the smile and kindness of the hotel team.
Översätt
Svar från boendet: Dear Guest User,Thank you for taking the time to share your valuable feedback and for choosing InterContinental Bali Sanur Resort as your hotel during your recent Bali vacation.We're delighted to learn that our key location, quality of food and hotel facilities did meet your expectations and become one of your travel highlights.We look forward in welcoming you back to our resort. Should you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Warmest regards,InterContinental Bali Sanur Resort Management Team
Irina
Juniorsvit med utsikt över trädgården
Bodde på aug. 2025
Familj
28 recension
6.0/10
Publicerades 8 sep. 2025
Very disappointed! The beach is dirty and they don’t clean it . Impossible to swim . We should walk to another hotel near by to swim . By the beach only IC haven’t clean it , the rest of hotels have care about it . The breakfast was the same every day and not that much choices in my opinion. For the price we paid it’s just not worth it. The room is nice and big. But in our room somehow the hot water wasn’t working and they couldn’t fix it . I couldn’t enjoy their bathtub as well . Not recommended!! We paid more than 350$ per night and couldn’t not enjoy beach and not even hot water in shower . Very.. very disappointing!!
Översätt
Svar från boendet: Dear Irina,Thank you sincerely for taking the time to share your feedback with us.We are truly sorry to hear that your stay didn't meet your expectations. Your comments about the hotel facilities and cleanliness did not meet your expectations in terms of quality are deeply concerning, and we regret any discomfort this caused during your visit.Please rest assured that your feedback has been shared with our management team, and we are committed to making improvements to enhance our stay experience. We fully understand your disappointment and truly regret that we did not deliver the standard you rightfully anticipated.Thank you again for bringing these matters to our attention. We hope we might have the opportunity in the future to welcome you back and offer an improved and more satisfying experience.Warm regards,Management Team InterContinental Bali Sanur Resort
Gästanvändare
Juniorsvit med kingsize-säng och havsutsikt
Bodde på juli 2025
Par
1 recension
8.5/10
Mycket bra
Publicerades 7 aug. 2025
Massive resort, rooms very nice, staff super friendly and helpful and go above and beyond. Location right on the water front and very relaxing and peaceful. No annoying constant street vendors trying to sell you crap etc etc. appeals to the higher and upper end or families and doesn’t have the bogan feel other areas have. So the negatives would be resort is so large to walk to your room to the beach is quite a trek. The pool is not very well catered for the resort as it’s so big and I would guess has a few thousand guest capacity and yet only 30 seats at pool side - doesn’t make sense. Also there’s no real Swimming area at the beach as it’s full of tied up boats, nice to look at but not really a swimming beach so heavily rely on having a well catered pool area with seating, which were limited.  But overall having stated these 2 negatives I would still highly recommend as it was pleasant place to stay and had a very relaxed vibe.
Översätt
Ryan Ryan Wan
Junior King Size-sängsvit Trädgårdsutsikt
Bodde på dec. 2024
Affärsresenär
1 recension
8.5/10
Mycket bra
Publicerades 25 jan. 2025
Everything is fine except that the water heater was suddenly out of order so that we could not enjoy bathing in the bathtub leaving us with some regrets
Översätt
Svar från boendet: Dear User, Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur. Your feedback on our water heater have been shared to the related department in order for us to deliver a great and memorable stay experience toward our guests.We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist you.Regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
Gästanvändare
Junior tvåbäddsrum svit med trädgårdsutsikt
Bodde på nov. 2024
Familj
7 recension
10/10
Enastående
Publicerades 31 dec. 2024
overall experience was great, just breakfast needs a to be more options than daily potatoes... such as needs more greens
Översätt
Svar från boendet: Dear User,Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur.We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist youRegards,Mauro LeoneCluster General Manager InterContinental Bali Sanur Resort
TravelwithFeibby
Junior King Size-sängsvit Trädgårdsutsikt
Bodde på aug. 2024
Par
65 recension
8.5/10
Mycket bra
Publicerades 30 sep. 2024
We chose this hotel as it’s close to the pier to Nusa Penida. Overall a nice hotel with friendly staff but the hotel is a little bit old.
Översätt
Svar från boendet: Dear User, Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur. We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist you Regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
Gästanvändare
Junior tvåbäddsrum svit med trädgårdsutsikt
Bodde på feb. 2025
Ensamresenär
23 recension
10/10
Enastående
Publicerades 21 mars 2025
Except low wifi connection. All was perfect
Översätt
Svar från boendet: Dear User, Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur. Your feedback on our wi-fi connection has been shared to the related department in order for us to deliver a great and consistent stay experience toward our guests.We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, We'll be more than happy to assist you Regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
Anonym användare
Juniorsvit med kingsize-säng och havsutsikt
Bodde på nov. 2022
Reser med vänner
22 recension
9.5/10
Otroligt
Publicerades 14 dec. 2022
Located quite deep in but everything else was perfect!
Översätt
Svar från boendet: Dear User, Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur. We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist you Regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
Gästanvändare
Junior Tvåbädds Svit Ocean View
Bodde på aug. 2025
Familj
2 recension
9.0/10
Utmärkt
Publicerades 5 okt. 2025
這次預訂了6晚的洲際酒店的海景房!!服務跟設施各方面都不錯,地理位置也極佳,就在沙努爾碼頭附近!!但是房間裏小蟲子太多了,廁所也是有異味,這個住的很不舒服!!!其他都還行!!所以也看各位的需求去看待這個酒店啦
Översätt
Svar från boendet: Dear Guest User,Thank you for taking the time to share your valuable feedback and for choosing InterContinental Bali Sanur Resort as your hotel during your recent Bali vacation. We're delighted to learn that our quality of service and key location did become your travel highlights.Your feedback on the unpleasant odor from our toilet has been shared to the related department in order for us to deliver a great and memorable service for our guests.We look forward in welcoming you back to our resort. Should you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Warmest regards,InterContinental Bali Sanur Resort Management Team
Gästanvändare
Junior King Size-sängsvit Trädgårdsutsikt
Bodde på aug. 2025
Par
2 recension
10/10
Enastående
Publicerades 20 sep. 2025
Прекрасный отель на первой линии, есть большой олимпийский бассейн. Очень вкусный и разнообразный завтрак. Персонал очень приветливый и хорошо говорит на английском
Översätt
Svar från boendet: Dear Guest User, Thank you for your wonderful feedback! We’re truly pleased to hear you had a fabulous experience with us. Your kind words mean a lot to our team and serve as great motivation to continue delivering exceptional service.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Management Team InterContinental Bali Sanur Resort