The Kanjeng Suites & Villas Sanur

Unfortunately, my experience with this accommodation was disastrous, and I feel obligated to share my disappointment to warn others. The photos and descriptions of this property were completely misleading. Upon arrival, I discovered that the accommodation looked nothing like the pictures, which were clearly taken when the villa was brand new. The current state of the property was appalling—dirty, neglected, damp, and overall in a deplorable condition. I decided to leave on the first day because the conditions were absolutely unacceptable. When I reached out to the staff to request a refund, I was met with complete unprofessionalism and indifference: • The staff deliberately avoided communication. • When they did respond, they offered excuses and redirected me to different phone numbers for complaints, which were never answered. • Most of my emails and messages were ignored. Despite providing evidence of the misleading photos and the poor quality of the services, I have still not received a refund. On top of the misrepresentation of the property, the way they handled complaints was extremely unprofessional. I want to warn anyone considering booking this accommodation to be very cautious. If you choose to stay here, be prepared for the possibility that the reality might be completely different from what is advertised. The photos are outdated and do not reflect the current state of the property. Customer service is unhelpful, and if you encounter any issues, you are likely to experience the same dismissive attitude that I did. My advice: Check reviews thoroughly, verify up-to-date photos, and carefully consider whether you want to risk your money and peace of mind. I hope you can avoid an experience like mine.

Sorry about that survey but I don't even use the service.. and I asked the hotel staff by WhatsApp to cancel my booking but failed due to term and condition he said. But the trip.com chat bots informed me wait the hotel to confirm. But there's no answer yet until the days up. and I can't help. My money went away.. I hope better service by trip.com not only offering best deal... But service about what might happen during the reservation.. So that there's no misunderstanding between customer, hotel and it trip.com (us)

Super spacious and the staffs are very welcome. Near sanur beach, easy access to stuja sanur or massimo gelato.