DO NOT STAY HERE, stay accross the road instead! Misleading photos of the room online. They only posted the photos of the room they had done up so we were lead to believe this was the one we were booking. The manager even told us they were having trouble uploading all the different room photos as their reason when we complained. We had 2 nights booked and cancelled not long after being shown our disgusting, dusting, old, outdated room but we were refused any refund even though it stated on the website "partially refundable- you will be charged the first night if you cancel after reservation". They took a good few days to respond to us after we kept inquirying about our refund and in this time they uploaded the other photos of the rooms to their site, told us we were lying and that the photos had always been posted, then stopped contact with us. Fun fact: the photos the hotel uploaded afterwards that they said we were lying about, have the exact same bed wrinkles, pillow placement, and item placement of the photos I took of the room when we complained. Its very clear that they uploaded these afterwards to get out of the refund, they might even be our exact photos we emailed them...... 🤦♀️ Absolutely deceitful hotel, disgusting customer service, and poor communication.
Översätt