Galgorm

Perhaps too many people about in the spa area, unable to access jacuzzis etc. because of the numbers

Our favourite place As perfect as always. This is our favourite hotel to come to for relaxation. Amazing.

Top Spot Our stay was fantastic. It’s lovely to feel that you’re spoilt in a place and it’s even a little better than if you were home(!) Things like the GHD hairdryer, the Dyson(?) heater, the complimentary mini bar, the bath bomb the gorgeous coffee pods and the pillow spray all add to the feeling that you’re definitely on holiday and spoilt! Galgorm has taken the top spot in our list of places we most like to stay - we will look forward to our next opportunity to be back.

All Round Top Class 11/10 Firstly the staff on check in were amazing. Couldnt have been anymore helpful. The facilities are the best ive ever seen. The range of eateries on site are top class. We got a Woodpecker delivered to our sheppards hut and it was delicious. The Sheppards hut itself is outstanding. So comfy and homely. We could live here. Cant wait to get back and stay again.

Review of Forest Den Spa Unfortunately, my experience at Forest Den did not meet my expectations. I spent a significant amount of time trying to get the fire started for the wood-fired sauna and bath. Given that we booked the Forest Den specifically for these amenities, I was disappointed. We checked in at 3 PM, hoping to relax in the sauna and bath before dinner. However, it took over three hours to heat the sauna, which only stayed warm for a short time. Even after five hours, the bath remained cold, primarily due to the soaking wet firewood, which made it difficult to ignite the fire. I called reception three times over four hours, and each time, more wet logs were delivered. Around 7 PM, a staff member offered to assist with the fire, but since we had dinner reservations at 8:15, it felt unnecessary at that point. He suggested we ask reception to light the sauna and bath for us while we were at dinner, which we did, but upon our return, we found that nothing had been done. I attempted to heat the bath again, but it seemed unlikely we could achieve a proper temperature given the wood provided. The restaurant is not within walking distance, and although we arranged for a taxi for 8 PM, it didn't arrive until 8:30 without any prior notice of the delay. On a positive note, both breakfast and dinner were very nice, and the staff were all very friendly. For the price point the forest den was not worth it!

Disappointing We have stayed at the Galgorm Hotel a number of times before but chose to stay in a cottage this time. We were in one of the newer cottages but found it to be very cold (there was snow on the ground outside) and when we tried to adjust the bedroom radiator water started to run out of it. This made it hard to dry robes and swimwear after the spa. My partner had to wear her coat indoors, for warmth. The shower door was badly designed and water poured out of the cubicle making the tiles slippy. There was a green light on the ceiling which lit the room up all night, affecting sleep. The spa was heaving with guests which made it difficult to find a hot tub to sit in. After paying over £16 for one cocktail and over £8 for a small beer we wandered around (cold and wet) trying to find space in one along the river and gave up. We booked a very late dinner which meant that as other guests left to eat we were finally able to use the facilities more easily. Our meal in Fratellis was average and over priced. As were the drinks. We felt that our stay this time was disappointing and have no intention to return again.