The William Fell Baltimore, Tapestry Collection by Hilton

We booked this historic Inn of the Ascend collection (which we usually love). We arrived at Fells Point after a drive through a horrible rainstorm after dark. GPS said we had arrived; the website showed a lovely white awning emblazoned with the name of the hotel - but we drove the street twice, called the front desk, then had to ask another place with valet parking which directed us to the building. The signage had been removed. The sign directing to an accessible entrance was only visible after climbing the stairs, a barely visible sign. The lobby is covered with rolls of carpeting and construction materials, rather than the beautiful fireplace and seating groups. We arrived at our room which had been confirmed as having a fridge for medical supplies, to find no fridge. There was a desk but no chair anywhere in the room. The staff did find us a chair, and the fridge has been promised for6 am. We will see… The shelves of nautical decor were empty. We were told a rebrand is happening…a heads up would have been nice. Rooms with accesible facilities were pictured but not available. Hopefully the new brand will match the website to the actual product.

Awful experience. This place has seen better days. Very run down. Furniture out of Goodwill. Worst night sleep in a long time. Blaring music outside can last until 2am according to the desk person. The pillows are absolutely horrible. Breakfast is a joke. Please don’t stay here unless your plans call for staying up all night.

Not accessible!! Multiple non-standard steps, both outside and inside the hotel. Parking 2 blocks away. Poor customer service. "Not my fault" was 3 desk clerks response to issues I raised, including no TP in room. Website info wrong re: breakfast location. No mention that room cleaning is only on request. Room was left unlocked and open following cleaning, when I did request it.