Four Points by Sheraton Desaru

What a gem of a hotel! From the efficient check-in/check-out process, each moment was delightful. Also, the hotel has a very secure and safe environment Security personnel is also helpful and friendly. The room were clean and very comfortable, with many hand, face towels and bathrobe. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel to anyone visiting Desaru! Check in and out was efficient check-in/check-out process of the hotel. Their customer service is also commendable and offered us an excellent experience. We loved everything about this hotel, from room types, customer service, and facilities to the serene pool area. I will recommend others for sure! Breakfast, comes with many choices and fresh prata/eggs cooked on the spot. Many eateries within arm's reach. Will come back!

Room ( only the bed) was decorated for "birthday" guest as requested. Hotel seems eco-friendly eg; in the use of shampoo, body wash dispensers, recycling bins (even in the room)..... Only issue I had was having to get used to not knocking into the transparent glass separating the toilet bowl from the shower area ( see photo). Initially, I knocked into the glass wall twice "taking a short cut" to the toilet bowl on entering the bathroom door. Fortunately, it was ok. Suggestion: stick something on the glass to alert that it's a transparent glass partition or some other ways? Foodwise, we could just walk across to a good and reasonable seafood restaurant nearby to eat mini lobsters for dinner ( instead of driving out).

Great customer service from front desk staffs. Got an early check in at 11+am(probably due to non peak period). Quite a number of eateries across hotel and a supermarket. Drive to beach & Desaru mini zoo took around 15-20mins. Hotel breakfast buffet was okay, not a very wide selection but good enough for breakfast :) Room wise, it’s huge and clean. Love it!