Serela Merdeka by Kagum Hotels recensioner

Location - quite convenient to locate but not a lot of parking Check In - fast and easy Room - not clean, there were stains on bed, toilet was dirty, sink was broken. Service - front desk agreed to change room upon complaint, but the new room still had the same issues. Overall - disappointed with the standard of cleanliness and room. service was decent. We checked out and received partial refund. Will not return.

The location was strategic at Jln Merdeka. Near by Bandung Indah Plaza

The hotel are old and really need to do refurbished. The carpet in the room is smelly and many items in the room did not well maintained. Breakfast spread are not good too.

Actually for a very good location ... but we have to wait to check in some of the rooms we ordered. The door to the room also must use a manual key.

Good Hotel

so far so good

Good location

nice place

Mantabbbb

Good!

Hotel nya bagus, kamar nya nyaman, bantal empuk, bersih, wangi, untuk makanan nya enak, sangat recomended untuk menginap.

Ruangan ok, lumayan bersih, sarapan di kasih beragam menu dan enak. Hanya saja kemarin di kasih ruangan yang wifi nya ga ke jangkau. Overall ok.

Bersih pelayanan bagus sesuai request , air hangat ada , semua lemgkap

Kebersihan kamar nya bener bener ga kejaga, beberapa kali minta pillow case diganti karena banyak spot, bedsheet dan duvet nya banyak spot, sabun tidak disediakan padahal ada tempat sabunnya tapi tidak ada isinya. Untuk view kamarnya lumayan oke, lokasi strategis di tengah kota, pelayanan biasa aja karena tidak semua staff ramah ada yang jutek juga. Thanks🙏🏻