Fox Hotel and Suites recensioner

The location is perfect. The staffs were amazing. Only thing is the hot tub, I supposed its better if there are lights on the sides so people would be more aware of whats going on mean we booked with an 11 year old with us and there's a couple doing stuff who just popped out of nowhere.

It was good hotel especially close to banff downtown 10min walk distance. Also hot spa is the best.

Great stay, helpful staff and neat place. Really cool hot tub and sauna area. Would definitely stay again.

This was an apartment type room, complete with bedrooms in the bottom level and kitchenette and living room in the top level. Location was most convenient just 5 min drive from town center. You could walk or take the free shuttle service. Staff were friendly and helpful.

Staff are so friendly we arrive early than our checkin time but they accommodate us right away. No extra charge. Chillis restaurant serve awesome selection of food. And the highlight is  the cave hot pool. Our room is 1 queen  size bed. not too big and there is weird door that can connect to next unit maybe if there is more people check in and need two bed they will open it? The rooms are not sound proof even sneeze from other bedroom can be heard.  We can hear them take a shower. But it was nice  if your not too picky.

The hotel has an awesome hot spring. The service was excellent. The guy named Ben was very accommodating. Highly recommended this hotel for anyone looking for a stay in Banff.

The hotel was fully booked as it was peak season. We travelled with elderly and they kindly changed from a room with stairs to one that is on the flat. Hot tub facility is good. Walk to city centre 850m away or u could use the bus ticket that comes with the stay. Enjoyed the stay.

Service are great specially Jeet provide great customer service. Very welcoming and also provide different tourist recommendation around Banff.

Best part of the hotel😍#hotspring

Reasonable stay, a little far out from Banff but good public transport close by. Free parking at the rear of the property, a big bonus but parking is available in the underground carpark. Expensive for what was provided. Apartment well fitted out and everything required for the stay is provided, but the most critical item, the safe, was not working, meaning that we had to take passports, cards and cash with us throughout our stay in Banff. Regretfully disappointed with poor sleep throughout the stay, the sound proofing is exceptionally poor, especially from overhead apartments, with wooden floors creaking badly and every footstep clearly heard. Interconnecting doors had poor soundproofing, every sound and talking were clearly heard. Apprciate that the building is timber, but there are numerous ways to improve the soundproofing, but at a commercial cost. Bring a good set of ear plugs, they are essential for sleep. Train leaves the station or passes through Banff at 5.40 every morning, and the driver loves to use his horn on every occasion, no need for an alarm clock!!

Huge suite with kitchenette (fridge, microwave, toaster, kettle, dishes, cutleries and chopping board. Queen bed and pull-out couch could sleep 4. Really enjoyed ourselves in thr hot spring pool in the basement.

The hotel was very old but the layout and setting it was very good. There is a hot tub in the middle but chlorine smell was very strong,  wouldn’t recommend any kids or young baby to go in. The hotel smells like  cigarette everywhere, including in the bedroom. Wouldn’t go there again.

Stayed here with family mothers day weekend 2023 Great location Free underground parking Can walk easily to main street Banff Chili's restaurant in hotel Small gym All rooms face outdoor area Room slightly small but homey and clean Front desk staff nice Paid $269 per night all in with taxes for one night on trip.com The best part about this hotel is the cave and basin vintage style pool grotto. Its a giant hot tub

Our stay was wonderful w the exception of 2 things: 1: The bedding was super thin (just a sheet and thin blanket) and I froze half the night, wearing my winter coat as a blanket...even w the heat cranked up. For the price, I expected to be comfortable. There were no extra blankets in our 1 bedroom, 2 floor suite. 2: Dogs r allowed at the hotel which I am ok w BUT we were woken up at 6 am by a large dog staying above us who was FREAKING OUT and barking constantly like it was trying to attack something or someone and my 6 year old is TERRIFIED of dogs! We had no choice but to leave our hotel room early in the morning to escape the dog's constant barking and when checking out, didn't even get so much as an apology from the staff when telling them why we were forced out of our room at 6:30am on our 15 year anniversary/my birthday. I wasn't expecting much but we were only there for 1 night and felt a little robbed of our stay and our little girl was traumatized by waking up to dogs that sounded like they were coming through our floor to attack us!!! If u r going to leave your dogs in a hotel alone, ensure they aren't going to freak out the entire time u r gone!!!! A very disappointing stay at our most favorite hotel!!!!