Gästanvändare
26 juli 2024
Booking was made by me. I made a mistake because I forgot that I have to catch a 8am flight the next morning. Too far from airport. I asked whether they can transfer my 2nd night to a Lemon Tree nearer to airport. There were no duty managers working. They said that I have to wait until 10am the following day. I check out and there were a few senior staff but they did nothing to address my problem (though they knew about my case - because every one of them were asking why we checked out). Used to stay at Lemon Tree hotels but with this bad experience, Lemon Tree will no longer be in my list.
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