Lemon Tree Hotel Whitefield, Bengaluru

I recently booked a one-day stay at a hotel with friends to celebrate my friend’s birthday. In advance, I had requested simple decorations for the room, which the hotel staff confirmed. However, upon arrival, it was clear that something had gone wrong. The staff seemed clueless about the arrangement, and our room was devoid of any decorations. When I approached the front desk to inquire about the situation, they initially stalled and then asked me to wait in the lobby while they hastily prepared the room. Frustrated, I declined their offer and decided to call Manish, the person I had previously spoken to about the decorations. To his credit, Manish acknowledged the mistake and offered compensation. Unfortunately, our evening plans were already in motion, so we declined the offer. To make matters worse, despite booking a room for three people, there was no extra mattress provided. We were assured that it would be placed in the room later that night, but it never materialized. Disheartened by the lack of hospitality, I chose not to call the front desk again and checked out the next morning. Overall, my stay left me feeling unwelcome and disappointed. The hotel staff needs better training in basic guest services to ensure a more pleasant experience for future guests.

I had a great stay experience at Lemontree Whitefield. The cafe staff was extremely warm and welcoming. Sarfaraz, Prakash, Basona and Vishal were very helpful and provided a great food experience during my stay. Makmodul and Haidar Ali helped well with the access and security.

Gate service security was the best and very sweet and also very helpful especially Makmodul and Naveen. They have been such great people during my stay. They helped me a lot. The rooms are also very spacious and comfortable. They facilities are fabulous.