Hotel Empire Central Street

Very poor reception nor any warm welcome. I had reached early and asked for an early check-in. The guy at the counter first said the rooms are all full but after insistance he said 1 room shall be available in an hours time but you will have to pay an extra 1000 bucks. I requested him for a nominal charge but he refused. As i did not sleep all night due to flight being at 3 am in the morning i agreed to paying the extra amount as i needed to take rest desperately. Although i dont recall wet-her i booked the room with breakfast or not one of the staff came knoking at my door informing me to come down for breakfast. So i went to the breakfast area and gave my room details and he said to continue with the breakfast. I took my breakfast in the plate and was to sit to eat another guy came saying that you don't have breakfast included with your room. I said i don't recall but your staff came to my door to tell me to come down for breakfast and when i entered the staff asked me for my room number and said me to continue. This whole situation was such an embarrassment. And i was in a spot as if i was some culprit. Lastly while i checked out the next day and was waiting for my uber, the guy at the reception asked me if i had order 2 teas at the room. This was so pathetic. They have no idea of customer service, respect or managing. I never intend to ever this place again.

All the boxes they ticked, cleanliness service food there restaurant food is best, breakfast was good centre of the city cub-an park just nearby and chinnaswamy stadium. Situated at heart of the city affordable and safe and well maintained what more you need, come and see yourself enjoy your stay and thank me later

Neat room, bathroom is very clean good service, best food very good location value for money. I prefer my next staying overall very good experience

Plesent atmospheric and staff behaviour was goog, breakfast was super, good rooms, maintenance is well

Good to stay only thing a/c is not working properly, breakfast menu must improve and rest of matter or ok

Hotel is good specially i like the hygiene they maintained. Hotel is very neat and clean but the room size is small and the shortage of basic amenities are unsatisfactory.