InterContinental Bangkok Sukhumvit

I rarely take the time to write hotel reviews, but I really want to share my experience with friends who are interested in staying at the intercontinental in Thong Lor. I was very disappointed with this trip because I booked the wrong hotel. First of all, I would like to remind people that there are two InterContinental hotels in Bangkok. I wanted to book the one near Chit Lom BTS, but I booked the wrong one. I asked for a refund, but they said they would not accept it. I had to try. I am a member of the InterContinental Hotel. I arrived around 12:30 that day and wanted to check in early, but was rejected. My friend who was traveling with me checked in early without asking. I was really wondering at that time, what is my membership worth? The most annoying thing is that the front desk clerks greeted me with a smile, but discussed the guest's situation with her colleagues in Thai. They didn't expect me can speak Thai, I could hear everything they said clearly, and they were all criticizing the guests! On the third day we went out for dinner at about 12:30. We had pressed the room cleaning instructions before we went out, but when we came back at 16:15, the room was still not cleaned. We had to go to the front desk to give it another instruction before it was resolved. I was speechless. I didn't expect that the same brand would have such a big difference in service attitude. I guess I will never stay at this InterContinental hotel in Thong Lor again. Good things are the location and the quality of breakfast. Bad things are the staffs attitude and super small swimming poor.

Very good location , not far from BTS Ekkmai station ! Zzzzzz

Happy with the crew service and hotel room is cosy. The down side is that the breakfast buffet spread was very limited and order thru menu card was limited to few items only. Quite disappointed on this given that it is a 5 star hotel.

Everything was excellent, except the restaurant at level 4. Terrible service understanding. I was given a 20% disc, when I said charge to the room, my discount was reduced and became 15% instead of 20%. She said she was keyed in wrongly. Told them to send my take away to my room as I'm going out. My take away was kept with them from 450pm until 830pm. The next morning I went there for breakfast, the boy totally answered my questions out of topic. 1. What time is your breakfast service going to end? His answer : how many people? 2. I repeated my question again. His answer : what is your room number? 3. I asked do U understand my question? His answer : yes, do U wan to takeaway? Please train your front staff as they are representing your establishment images.

Over all perfect just a bit of road noise at night u can hear even Im stay at 21st floor.

My overall stay at the hotel was excellent, but the check-in process was frustrating. I arrived at 1:30 PM and understood the room might not be ready, so I went to the restaurant to have lunch and work while waiting. When I returned to check on the room, the staff took the envelope they had given me earlier, but I ended up waiting another 20 minutes without an update. After I followed up again, they asked me to wait “a while” longer. When I was finally called, I assumed the room was ready since I had already checked in and paid the deposit earlier. To my surprise, they asked for my passport again and couldn’t locate my booking, even though I provided my booking details and proof of deposit. It was only after a good 45 mins that I finally received my room card. While the rest of my stay was great, the inefficiency and lack of communication among staffs perhaps during check-in left a negative impression & hopefully there are Inproevemnet for this