InterContinental Bangkok Sukhumvit, an IHG Hotel

The hotel was very clean and of excellent quality throughout. The staff were very friendly and helpful especially when we missed breakfast one morning, which was a shame because the food was brilliant. The location is a long taxi ride from the grand palace and other touristy spots but we really enjoyed our two night stay.

My overall stay at the hotel was excellent, but the check-in process was frustrating. I arrived at 1:30 PM and understood the room might not be ready, so I went to the restaurant to have lunch and work while waiting. When I returned to check on the room, the staff took the envelope they had given me earlier, but I ended up waiting another 20 minutes without an update. After I followed up again, they asked me to wait “a while” longer. When I was finally called, I assumed the room was ready since I had already checked in and paid the deposit earlier. To my surprise, they asked for my passport again and couldn’t locate my booking, even though I provided my booking details and proof of deposit. It was only after a good 45 mins that I finally received my room card. While the rest of my stay was great, the inefficiency and lack of communication among staffs perhaps during check-in left a negative impression & hopefully there are Inproevemnet for this

I booked my stay at the Intercontinental Sukhumvit without realizing it was specifically located at Sukhumvit 59, Thong Lor. However, this turned out to be a wonderful experience. Upon arrival, we were warmly received by Khun Bank, who I assumed was the manager. His genuine warmth made us feel immediately welcome. We only interacted with him during check-in and check-out, but the entire stay was pleasant and enjoyable. Our daily requests were consistently met, and we're extremely grateful. On check-out day, an earthquake struck, but Khun Bank and his team handled the situation with care and confidence. Despite likely being concerned about their own loved ones, they maintained their professionalism. Khun Bank kindly assisted us in contacting our AOT chartered limousine, which was uncertain due to the massive traffic jam. Thankfully, Khun Bank had arranged for our chartered car earlier, ensuring we arrived at the airport on time. We'd like to express our heartfelt gratitude to Khun Bank for his exceptional service and sincerity. His dedication to assisting not only us but also other guests was truly appreciated.

Everything about this property is perfect. The service and checkin was fast and personalized. Super comfortable bed, excellent location to bts, superb pool. If you’re looking for a wonderful 5-star experience I’d definitely recommend this hotel.

The extra bed was one of the hardest mattresses I have ever slept in. It was absolutely ridiculous! As a 5 star that required an extra charge for the bed, you would expect at least a proper, comfortable bed. It was not only extremely small and narrow but it also had no mattress or padding. It completely hurt my back and made me lose sleep for days. This is absolutely unacceptable.

Location is convenient at thonglor, 5 minutes walk from bts. All the staff are well trained and attentive. Room is not very spacious and too close to nearby buildings, bed is comfortable. Gym on 32th floor is relatively small, can only accomodate around 5 persons but have a good view of the city. Swimming pool outside is relaxing and size is okay. Breakfast has cook to order eggs, noodles and drinks. Food quality is generally of high standard but cakes and pastries are a bit disappointing.