Nishitetsu Hotel Croom Bangkok Silom

Very clean, new hotel located in Si Lom and despite being close to Patpong is very quiet. Rooms are spacious and staff are exceedingly helpful. Would stay again.

First, let me say that your hotel’s location is fantastic. Being situated opposite Park Silom, with restaurants and a 24-hour supermarket inside, is incredibly convenient. Additionally, having a 24-hour McDonald’s next door and being just a 5-minute walk from BTS Sala Daeng made my stay even more enjoyable. However, I did encounter an issue during check-out that left me feeling disappointed. The male staff member who handled my check-out (unfortunately, I couldn’t catch his name) was not very friendly. Due to the nature of the items in the room being mostly purchaseable, I was told to wait 10 minutes for a check to ensure nothing was taken. After the 10 minutes had passed, no one updated me on the status, and I had to approach the counter myself to ask if everything was settled. A lady staff member then confirmed that all was in order. I believe it would be much better if the staff took the initiative to inform guests once the check is complete, rather than leaving us waiting without clear communication. While I appreciate the thoroughness of the process, the long wait and lack of proactive communication could be improved for a smoother check-out experience.

Great location. BTS station literally just outside the hotel. Surrounded by plenty of food places and entertainment. Staff are very friendly.