Gästanvändare
12 mars 2025
Do not stay at this hotel. It was the worst experience I've ever had in any of my trips and I do travel quite a lot for pleasure and for work. When we arrived, we already noticed the staff was very unwelcoming. We get to the room and it's the filthiest room I've ever seen: the bed clothing, the towels, every piece of furniture, the floor... Everything was dirty. When we left to visit Bangkok, there were a young man and a young woman at the desk. I told the woman that our room was very dirty and if there was something that could be done about it. She laughed at my face and looked at the other guy, not understanding or pretending not to understand me. I repeated the question and she laughed at me again. Finally the guy looked at me and said "what do you want? Cleaning?" like yes? He said they'll send someone to clean (mind you, they only changed the towels).
We left the hotel and felt very disappointed. Being treated like that kind of ruined it our day and we really didn't want to stay there. We contacted with Trip via chat and they very kindly helped us contacting their partner and got us a refund for other two nights we had to spend there. Also, it obviously reached the hotel as they were waiting for us when we got back with the refund ready and treated us very differently than before. Even the doorman was eager to help us get our luggage to our room, which he didn't when we arrived. We didn't even spend the night there, took our things and left. I feel like this hotel shouldn't even be on Trip.
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