Holiday Inn Bangkok Silom

1. Outdated Facilities The hotel shows its age—furniture, bedding, carpets, and towels are worn out, more in line with a 3+ star than a 4-star standard. Don’t expect luxury here. 2. Lack of Genuine Hospitality Most staff were indifferent, with only a few (especially the elderly ones) offering warm greetings. The usher lady at the breakfast hall was the only exception—truly kind. Otherwise, we never felt welcome. 3. Poor Check-In Experience At arrival, my receptionist didn’t offer luggage assistance, even though I was with my elderly parents. Meanwhile, the staff next to her helped another guest. Small gestures matter in hospitality—this was a letdown. 4. Unnecessarily Harsh Warning One staff member firmly scolded my dad for smoking near the escalator (his mistake, admittedly). However, a polite reminder would’ve been more appropriate. 5. Poor Parking Logistics The tiny lobby parking couldn’t handle two big buses and a guest car, forcing my Grab car to drop us on the road. We had to walk and take the escalator up—poor planning for a hotel of this rating. Verdict: 3/5 – Would Not Rebook While the stay was tolerable, the lack of warmth, outdated amenities, and inconsistent service mean I won’t be returning.

Great location. Nice breakfast. Will stay here again

Great place Great location Good service & amazing staff

Very good services from bellboy to anyone we have connected, also just breakfast restaurant and soft drink lobby lounge. Sure will choose again when to BKK. We’re on 23/F per request non smoking.

Alway stay here because good foood, location and price

The hotel stay experience is great. We were lucky to have our room upgraded when checking in and the suite room was exciting and spacious. Nearby restaurants included a few Thai, Japanese, Italian and Indian food, also Starbucks and some chain stores/supermarkets, all in walking distance. The hotel's own breakfast buffet is also great at affordable price. Gym is nice too. I definitely recommend Holiday Inn Silom to travellers who would like to enjoy cleaniness, concenience and quiet stay.