Novotel Bangkok Sukhumvit 20

Extremely Disappointed (Zero star experience)- Cheated Twice by Novotel Sukhumvit 20! (Beware of paid reviews over here) I had a terrible experience at Novotel Sukhumvit 20 and feel completely cheated. had booked a specific room type in advance, but upon arrival, they gave me a smaller and completely different room than what I had paid for. When I raised the issue, the staff were dismissive and refused to acknowledge the mistake or offer a proper solution. This is completely unacceptable for a hotel that claims to be "premium." To make matters worse, the Sky on 20 bar was another disappointment. They intentionally hid key details about pricing and offers, and I was overcharged for drinks that were supposedly under a promotion. The staff there were evasive and unhelpful when questioned. This kind of behavior feels like a scam. This hotel misleads customers, provides substandard service, and then tries to cover it up with empty smiles. Avoid at all costs. There are many other places in Bangkok that respect their guests and provide honest service-this is definitely not one of them.

Second check-in Let's talk about the advantages of Novotel Sukunyi No. 20 Hotel: 1. The location is superior, it's only a ten-minute walk to the EM business district opposite the hotel. two。 There are 711 and massage parlors 200 meters downstairs to the left of the hotel. It is convenient for shopping and there are several massage parlors near dinner. 3. There is no traffic jam to the airport for about 45-50 minutes; there is a shuttle bus not far from the subway station. 4. The room is 30 square meters, the same type of hotel is quite spacious, the decoration pattern landscape is good, the wardrobe is very big, the storage space is many, the bed is comfortable, the flower sprinkles the water is very big (too rare in Thailand) 5. There are Chinese staff at the front desk who can speak basic Chinese, communicate with OK, and the overall staff service is very good. 6. There is a massage on the 9th floor of the hotel, which is very technical and physiotherapeutic, so make an appointment in advance. 7. The hotel has an outdoor swimming pool with beautiful scenery, and many foreigners exercise and bask in the sun on this floor. 8. The scenery of the top floor bar is beautiful, and it is highly recommended to experience it. The western food on the 8th floor and the food on the top floor are very delicious, and the price is cheaper than EM. Residents eat at a 20% discount, which is almost full of performance-price ratio. To sum up, the overall performance-to-price ratio is high, and we will consider moving in again.

Staff is very friendly and helpful always bear a smile , location is also good 10 minutes walk to asok bts station Breakfast is simple and delicious with western and Thai fish ball noodles Spectacular sunset view in S20 rooftop bar Definitely will refer friends to stay in this hotel