Lancaster Bangkok

Lovely hotel. We were upgraded. The room was fabulous with a huge, extremely comfortable bed. Breakfast was also the best we've had on this trip around SE Asia

Room wasn’t clean. Has cockroaches.

Had issues at check in.  I sent them an email but they don’t seem to care 6 days still not had a response.

1 ＞ reception Female employee name Jenny She needs to retrain her services 0% C/S rating. She is very rude to her customers and her English level is not acceptable to work in a hotel! 2 ＞ I went to many hotels all over the world The staff here has the worst C/S mindset 3 ＞ ★★★★★ Hotel? Room slippers provide slippers worn by customers other than recycled rather than disposable 4 ＞ I showed you the passport scan file They say they can't check in because they don't have an actual passport 5 ＞ Dubai Hotel ★★★★★ USA Hotel ★★★★★ Hilton Hotel / Sheraton Hotel / Akura Hotel Grand Center Point Hotel, which symbolizes Thailand There's no place where you can't check in without an actual passport The time is 2024 and the new era Is this hotel from the 1000th century? Check the hotel service according to the trend of the times Hotel GM official! 6 ＞ The room smells like mold and I'm going to throw up I asked the staff to change rooms I have to visit the reception to change the room The service mind of a five-star hotel is amazing haha 7 ＞ Why does the customer shower gown give you the ripped one? And then, do you still get more than 5,000 THB for a day's stay? Aren't you even shy? 8 ＞ Breakfast has the same menu every day Don't pay for it at all I don't recommend it 9 ＞ The worst hotel I've ever experienced in Thailand 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻❌❌❌❌❌❌❌❌❌❌❌❌

Good stay , service and accommodation is good , will come back again , but sadly the deposit is 5000baht for the stay

Good customer service very responsive Clean and I love the location near the mtr and some good food finds near the hotel