Grand Mercure Bangkok Atrium

The experience was pleasant! There was delay in check in as the staff was quite limited. But overall it was okay

I recently stayed here for 5 days on a leisure trip. Overall, the hotel offers a decent experience with good breakfast, service, and amenities. The rooms are spacious and comfortable, making for a pleasant stay. However, I did notice some mould near the AC vents in the room access corridors, which is a sign that the property might be showing its age. Unfortunately, the checkout process was a major letdown. Despite requesting to have the checkout formalities completed in advance, the staff handling the process was incredibly slow. I ended up waiting for almost 50 minutes, which was frustrating, especially since they had added tips to the room service bill without my permission. This led to discrepancies in the final amount, and even after multiple follow-ups, they were slow in providing the supporting copies. To top it off, they didn’t even give me a final bill but just showed it to me briefly. While the stay was generally comfortable, the checkout experience left a sour note. I would recommend management to improve their processes to avoid such delays and confusion in the future.

Service staff are very friendly and would always greet all customers. Food at the breakfast buffet was very sumptuous and nice and i didn't mind eating it for 5 days. Only bad thing is the room carpets are very dirty and the room i had, had lots of stains on the floor. Would recommend to change the carpets to make the hotel look cleaner.

Great hotel with convenient location. Booked the sky view room and this was the view from my room.

The furnitures and fittings are abit old in the room, location abit off from amenities. Customer service was ok.

Yes this accommodation is quite nice & not too far from the underground station,Bumrungrad Hospital 🏥 & the city centre.

Location was alright but a bit of a walk (15 mins) to metro. We stayed for 3 nights and the room was amazing. Massive room, had all the amenities and was importantly clean. It was on the older side however.

Overall a pleasant experience for the price

The hotel is far from public transportation. It is hard to get a taxi during rush hour. The hotel is very old and hasn’t been renovated for at least five years. There is construction in front of the hotel and inside the hotel. The only nice thing about this hotel is the staff. The hotel itself is definitely not five stars. At most 3 stars I will say.