Crystal Suites Suvarnbhumi Airport

Crystal Suites Suvarnbhumi Airport recensioner

Crystal Suites Suvarnbhumi Airport

22/8 Lat Krabang 24 Alley, Lat Krabang, Bangkok, 10520, ThailandVisa hotellinformation
Crystal Suites Suvarnbhumi Airport
Crystal Suites Suvarnbhumi AirportCrystal Suites Suvarnbhumi AirportCrystal Suites Suvarnbhumi Airport
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Gästrecensioner

4.1/5
Mycket bra
549 recension
Verifierade recensioner
Läge och interiör4.2
Bekvämligheter4.0
Service4.1
Renlighet4.2
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Utmärkt pool(6)
Negativa recensioner(45)
Gästanvändare
Premiumrum
Bodde på feb. 2025
Ensamresenärer
6 recension
1.5/5
Publicerades 9 apr. 2025
Bad service, rude receptionist and manager refused to register TM30 which is mandatory for all foreigners staying at hotels. Refused to provide business registration when I tried applied TM30 on their behalf. Drainage of the Shower/bathtub is not connected to the pipe, it is through the bathroom floor making everything wet during and after shower. Disgusting mouldy shower curtains.
Översätt
jose luis
Deluxe-tvåbäddsrum
Bodde på jan. 2025
Ensamresenärer
10 recension
4.7/5
Otroligt
Publicerades 26 feb. 2025
The hotel is a 10-15 minute drive from the airport, almost opposite the Marriott Airport. Rooms are huge, with a suitcase bench, fridge, two bottles of water, tea and coffee, and sleepers. The beds are comfortable. The first room I was given had no hot water, so I was changed to another room with hot & water pressure. There is a pool that I did not use because I had a late check-in and a very early check-out. There's a 24-hour mini market on the corner, about a 2-minute walk from the hotel, and a Massage shop. Their Airport shuttle leaves every hour on the hour for 170 THB, but I used Bolt and cost me 110 THB and I took it at my time of convenience. Overall a good choice if you want to be near the airport. I had no issues regarding noise from the street or planes.
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your wonderful review and for sharing your experience with us. We are thrilled to hear that our proximity to the airport, spacious rooms, and the comfort of the bed met your expectations. We are also glad that you found our 24-hour convenience store and airport shuttle service to be useful during your stay.We sincerely apologize for the inconvenience you faced with the hot water in your first room. We always aim to provide our guests with a seamless and comfortable experience, and it’s unfortunate that this issue arose. We are grateful that we were able to move you to another room, and we will ensure that our team checks all facilities thoroughly to prevent this from happening in the future.We also apologize for the slight noise you encountered in your room. We understand how important a peaceful environment is, and we will look into this matter to make necessary improvements.Your feedback is invaluable to us as we continue to enhance our services and facilities. We truly appreciate your understanding and patience during your stay, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there’s anything we can do to make your next visit even more comfortable, please don’t hesitate to reach out.Best regards,GM. Charles
NAY YE TUN
Premiumrum
Bodde på jan. 2025
Par
45 recension
4.0/5
Mycket bra
Publicerades 18 feb. 2025
My second time stayed at the hotel. The hotel is clean, the staffs are kind and friendly and breakfast buffet was perfect. There are Convenience store around, 4mins walk to 7/11 and 10mins to Robinson mall. Very close to the airport.
Översätt
Svar från boendet: Dear Nay Ye Tun,Thank you so much for taking the time to leave us such a thoughtful review and for returning to stay with us for the second time! We are absolutely thrilled to hear that you had another enjoyable experience during your stay. Your kind words regarding the cleanliness of our hotel, the friendliness of our staff, and the quality of our breakfast are truly appreciated.It’s also great to know that you found our location convenient, with nearby convenience stores and easy access to both Robinson and 7-Eleven, as well as our proximity to the airport. We are always striving to ensure that our guests have everything they need for a comfortable and enjoyable stay, and your feedback shows us that we are on the right track.We are so happy to have had the pleasure of hosting you again, and we look forward to welcoming you back in the future. If there is anything we can do to make your next stay even more special, please don’t hesitate to let us know. We are always here to ensure your experience is memorable.Thank you once again for choosing Crystal Suites Hotel. We can’t wait to host you again soon!Best regards,GM. Charles
djmsa
Deluxe-tvåbäddsrum
Bodde på jan. 2025
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 1 apr. 2025
I booked the hotel late at night and spoke to the receptionist to ask if I could check in early since I had an urgent flight to Taiwan in the morning. Fortunately, they agreed without charging me anything, which I really appreciated. When I entered the lobby, someone immediately took my luggage and helped me to my room. The receptionist was very polite, and the best part was that they spoke English well. Another great thing about this hotel is their 24-hour shuttle service, which cost me only 40 THB to the airport. Surprisingly, it was perfectly on time with no delays, which made me really happy. By the way, the hotel is just 8 minutes away from the airport, so it was a great deal!
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your fantastic review and for giving us a perfect rating! We are absolutely delighted to hear that you had such a positive experience with us, especially given your late-night check-in. Our front desk team takes great pride in providing a warm and professional welcome to all our guests, and we’re thrilled to know that their service made your arrival smooth and stress-free.We’re also pleased that you appreciated our English-speaking staff’s courtesy and professionalism. Ensuring clear and polite communication is something we value highly, as we want every guest to feel comfortable and well taken care of throughout their stay.It’s wonderful to hear that our 24-hour airport shuttle service was punctual and convenient for you. We understand how important reliable transportation is, especially when catching a flight, and we’re so glad that we could provide a seamless experience for you.Your kind words about our bell staff and overall service truly mean a lot to us. The entire team at Crystal Suites is dedicated to making each guest’s stay exceptional, and your feedback is a great motivation for us to continue providing outstanding hospitality.We sincerely appreciate your support and would love to welcome you back whenever your travels bring you to the area again. If there’s anything we can do to make your next stay even more special, please don’t hesitate to reach out. Until then, we wish you safe and happy travels!Warm regards,GM. Charles
Kazza P
Premiumrum
Bodde på nov. 2024
Par
15 recension
3.0/5
Publicerades 21 dec. 2024
We arrived late in the evening. We sent an email back in October asking for a shuttle service pick up. However, they never replied, and so we got a taxi instead. We explained this, and the receptionist offered us a late check out as a gift instead. The room we were in was right near the lift shaft, and you could hear it going up and down all night. The room was clean and OK. I went for a swim and unfortunately the changing rooms were not clean and the pool area was dirty and the furniture was grubby. The breakfast was basic and very little choice. I have stayed in better near the airport so not a place we would choose again.
Översätt
6/13
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, and we deeply regret that we did not meet your expectations.We are truly sorry for the lack of response to your email regarding the airport shuttle reservation. This is certainly not the level of service we strive to provide, and we understand the frustration this caused. We have reviewed this matter with our team to ensure that future communication is handled more promptly and efficiently.While we are glad that our staff was able to offer a late check-out as a gesture of goodwill, we understand that this does not fully make up for the inconvenience you experienced. Please know that we take your concerns seriously, and we will be addressing the issues with our swimming pool to ensure it is cleaned and maintained to a higher standard for our future guests.We are truly grateful for your feedback, as it helps us identify areas where we need to improve. We sincerely hope you will reconsider your decision, as we would love the opportunity to provide you with a better experience in the future. If there’s anything specific we can do to improve your stay, please feel free to reach out to us directly.Thank you once again for sharing your thoughts, and we wish you all the best in your future travels.Warm regards,GM. Charles
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Familj
1 recension
4.5/5
Utmärkt
Publicerades 21 dec. 2024
This hotel was near by airport when u going to hotel Just far away from city center, and too noisy
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient, especially being so close to the airport. Our proximity to the airport is indeed one of the key features that many of our guests appreciate, particularly for ease of travel.We also sincerely appreciate your comments regarding the noise. We understand that noise can be an important factor when it comes to comfort, and we apologize for any disturbance you experienced during your stay. Please know that we are continuously working to make improvements to our rooms and facilities to enhance our guests' experience.While our location may be a bit further from the city center, we hope that the proximity to the airport was beneficial for your travels. We will certainly take your feedback into consideration as we work on future enhancements, including better soundproofing options for the rooms.We truly appreciate your constructive comments, as they help us improve and provide a better experience for all our guests. We hope you will give us another opportunity to welcome you back in the future, where we will strive to make your stay even more enjoyable.Thank you once again for your review, and we look forward to hosting you again!Warm regards,GM. Charles
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på sep. 2024
Familj
4 recension
4.0/5
Mycket bra
Publicerades 2 jan. 2025
They have pickup service from the airport to the hotel and the hotel is clean near the airport
Översätt
Svar från boendet: Dear Guest,Thank you so much for sharing your kind review and for giving us a high rating! We’re thrilled to hear that you found our hotel clean and conveniently located near the airport. Providing a clean and comfortable environment is one of our top priorities, and we’re delighted that this aspect of your stay met your expectations.We’re also glad that our close proximity to the airport added to the convenience of your travels. Whether it’s for a short layover or an extended stay, we aim to offer an ideal location for guests who value easy access to transportation.Your feedback is greatly appreciated, as it encourages us to maintain and improve the quality of our services. It was truly a pleasure having you as our guest, and we hope to have the opportunity to welcome you back in the future.If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know. Thank you once again for choosing to stay with us—we look forward to hosting you again!Warm regards,GM. Charles
Endnuss
Deluxe-tvåbäddsrum
Bodde på feb. 2025
Bokat för andra
2 recension
4.0/5
Mycket bra
Publicerades 27 mars 2025
It’s a great value for the money. Conveniently located near Suvarnabhumi Airport, the hotel is surrounded by convenience stores and a shopping mall.
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your kind review! We are delighted to hear that you found your stay to be a great value and that our convenient location near the airport, surrounded by shops and shopping areas, added to your overall experience. Ensuring our guests’ comfort and convenience is always our top priority, so it’s wonderful to know that we met your expectations.Your feedback truly means a lot to our team, as we continuously strive to provide a welcoming and enjoyable stay for all our guests. We’re thrilled that you found our hotel to be both comfortable and well-situated for your needs.We sincerely appreciate your support and would love to welcome you back again in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Wishing you safe travels, and we look forward to seeing you again soon!Best regards,GM. Charles
JM Wheeler
Premiumrum
Bodde på feb. 2025
Ensamresenärer
6 recension
2.5/5
Publicerades 14 mars 2025
Staff is a very poor customer service. Breakfast is wasted money. The same thing is very poorly presented. I will never stay again or recommend it to anyone.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely regret to hear that your experience did not meet your expectations, and we deeply apologize for any disappointment you faced during your stay. Providing excellent service and a pleasant experience for all our guests is our top priority, so we are truly sorry that we fell short in your case.We are especially concerned to hear about the service you received from our staff, as this is not the level of hospitality we strive to provide. Please rest assured that we take your comments seriously and will be addressing this matter with our team to ensure that improvements are made. Additionally, we regret that you found our breakfast not to be of good value. Your feedback will be shared with our culinary team as we continuously work to enhance our offerings and overall guest experience.While we understand your decision not to return, we truly hope that you might reconsider in the future. We would love the opportunity to provide you with a much better experience that reflects the high standards we aim to uphold. If there is anything we can do to make things right, please feel free to reach out to us directly.Once again, we appreciate your honest feedback, as it helps us identify areas for improvement. Wishing you safe and pleasant travels ahead.Best regards,GM. Charles
Anonym användare
Deluxe-tvåbäddsrum
Bodde på aug. 2024
Ensamresenärer
3 recension
4.7/5
Otroligt
Publicerades 27 nov. 2024
I was so happy with my stay here! And the staff also provided an airport transfer because I arrive so late. 🙏
Översätt
Svar från boendet: Dear Guest,Thank you so much for your kind review and for sharing your experience with us! We’re delighted to hear that you had a happy and enjoyable stay at our hotel. It’s always our goal to provide a seamless and relaxing experience for our guests, and we’re thrilled that we could achieve this during your visit.We’re also glad that you found our airport shuttle service convenient. We understand how important it is for travelers to have hassle-free transportation, and we’re happy to know that this feature added to the comfort of your stay.Your feedback truly means a lot to us, and we’re grateful for your support. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.Thank you once again for choosing Crystal Suites. We look forward to seeing you again soon!Warm regards,GM. Charles
Gästanvändare
Premiumrum
Bodde på feb. 2025
Affärsresenärer
5 recension
4.0/5
Mycket bra
Publicerades 30 mars 2025
Nice and clean hotel good for the last night in Thailand, only 15 minutes from the airport.
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your kind review and for rating us highly! We are delighted to hear that you had a pleasant and clean stay with us, especially as it was your final night in Thailand.We understand how important it is to have a comfortable and convenient place to stay before a journey, and we’re glad our location—just 15 minutes from the airport—made your travel plans easier. Our team takes great pride in maintaining a clean and welcoming environment, so your feedback truly means a lot to us.It was a pleasure having you as our guest, and we hope that you had a wonderful time in Thailand. If your travels ever bring you back, we would be honored to welcome you again.Wishing you safe travels and wonderful adventures ahead!Best regards,GM. Charles
Thanonghak SANTIBANDIDH
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Familj
12 recension
2.5/5
Publicerades 17 dec. 2024
15-20 mn from Suvannabhumi airport
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that our location, being close to the airport, was convenient for your travels. Our proximity to the airport is indeed one of the key features that many of our guests appreciate, particularly for its ease and convenience.However, we are truly sorry to hear that your experience with us did not meet your expectations. We take guest feedback very seriously and are committed to continuously improving our services and facilities. If there were any specific concerns or areas where we fell short, we would greatly appreciate it if you could share them with us so that we can address them promptly.Your feedback is invaluable in helping us improve the quality of our services and ensure that future guests have a more enjoyable experience. We sincerely hope you will give us another opportunity to welcome you back in the future, where we will do our utmost to provide a better and more comfortable stay.Thank you once again for your review, and we look forward to the possibility of hosting you again.Warm regards,GM. Charles
RobinsonDavid
Premiumrum
Bodde på jan. 2025
Ensamresenärer
5 recension
4.5/5
Utmärkt
Publicerades 17 feb. 2025
Convenient hotel near the airport with shuttle, swimming pool gym and ok breakfast... save time from battling thru Bangkok traffic...
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your thoughtful review and for awarding us a high rating! We are thrilled to hear that you had such a convenient and enjoyable stay with us. It’s great to know that our location, transportation services, and amenities such as the swimming pool and fitness center helped make your experience more comfortable and efficient.We understand how important it is to save time when traveling, and we’re glad that our proximity to the airport, along with our shuttle service, allowed you to avoid the hassle of city traffic. We always strive to provide convenient and relaxing facilities to make our guests' stays as smooth as possible.We also appreciate your feedback on our breakfast offerings, and we’re happy to know that it met your needs. At Crystal Suites Hotel, we are committed to delivering a well-rounded experience, and your satisfaction is our top priority.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back on your next visit, and if there is anything we can do to enhance your next stay, please don't hesitate to let us know.Best regards,GM. Charles
KokoWu11
Deluxerum i queensize
Bodde på jan. 2025
Par
7 recension
2.5/5
Publicerades 10 feb. 2025
The hotel outlooks is good but quiet different to the inside, old and not clean, stains on pillows but good location not far from the airport and shopping mall.
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to share your feedback. We truly appreciate your kind words about our convenient location and the tranquility of the surrounding area. We're glad that you found our hotel well-situated near the airport and shopping malls.We also sincerely apologize for the concerns you raised regarding the condition of the room and cleanliness. We understand how important these aspects are to our guests, and we're truly sorry we fell short of your expectations in this regard. Please be assured that we are taking your comments seriously, and we are addressing the issues you've mentioned. Our housekeeping team has been notified to ensure that the standards of cleanliness are improved, and we are planning updates to some of our older facilities to enhance the overall guest experience.Your feedback plays an essential role in helping us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future. Should you decide to stay with us again, please do not hesitate to reach out directly, and we will ensure that your next visit exceeds your expectations.Warm regards,GM. Charles
Ho Yee Vivian
Deluxerum i queensize
Bodde på jan. 2025
Par
6 recension
2.7/5
Publicerades 7 feb. 2025
It is acceptable for an overnight stay. We tried to contact them twice to pre-book an airport pick-up and drop off, but they never got back to us. On top of that, the first room they gave us had no hot water! However, they did move us to another room swiftly. Amenities and cleanliness wise, it was sufficient. If you are just looking for a room for the night, I would recommend this hotel. But don't expect much.
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to share your feedback. We're truly grateful for your constructive comments regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the room condition and for any difficulty in reaching our team regarding your shuttle booking. Please be assured that we have communicated with the relevant departments to ensure we improve our responsiveness and avoid future delays.We deeply appreciate your patience as we swiftly addressed the issue with your room by offering a replacement. We are constantly working on maintaining the quality of our facilities, and your feedback is invaluable in helping us improve. We strive to provide a comfortable and hassle-free experience for all our guests, and we regret that we couldn't meet your full expectations during your visit.We truly hope that you would consider staying with us again, as we would love the opportunity to provide you with a better experience. Please do not hesitate to reach out directly to us for any future requests or reservations.We hope to welcome you back soon and thank you again for your understanding.Warm regards,GM. Charles