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Verifierade recensioner
Läge och interiör4.1
Bekvämligheter3.8
Service4.0
Renlighet4.0
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Kazza P
Premiumrum
Bodde på nov. 2024
Par
15 recension
3.0/5
Publicerades 21 dec. 2024
We arrived late in the evening. We sent an email back in October asking for a shuttle service pick up. However, they never replied, and so we got a taxi instead. We explained this, and the receptionist offered us a late check out as a gift instead.
The room we were in was right near the lift shaft, and you could hear it going up and down all night. The room was clean and OK.
I went for a swim and unfortunately the changing rooms were not clean and the pool area was dirty and the furniture was grubby.
The breakfast was basic and very little choice.
I have stayed in better near the airport so not a place we would choose again.
Översätt
6/13
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, and we deeply regret that we did not meet your expectations.We are truly sorry for the lack of response to your email regarding the airport shuttle reservation. This is certainly not the level of service we strive to provide, and we understand the frustration this caused. We have reviewed this matter with our team to ensure that future communication is handled more promptly and efficiently.While we are glad that our staff was able to offer a late check-out as a gesture of goodwill, we understand that this does not fully make up for the inconvenience you experienced. Please know that we take your concerns seriously, and we will be addressing the issues with our swimming pool to ensure it is cleaned and maintained to a higher standard for our future guests.We are truly grateful for your feedback, as it helps us identify areas where we need to improve. We sincerely hope you will reconsider your decision, as we would love the opportunity to provide you with a better experience in the future. If there’s anything specific we can do to improve your stay, please feel free to reach out to us directly.Thank you once again for sharing your thoughts, and we wish you all the best in your future travels.Warm regards,GM. Charles
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Familj
1 recension
4.5/5
Utmärkt
Publicerades 21 dec. 2024
This hotel was near by airport when u going to hotel
Just far away from city center, and too noisy
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient, especially being so close to the airport. Our proximity to the airport is indeed one of the key features that many of our guests appreciate, particularly for ease of travel.We also sincerely appreciate your comments regarding the noise. We understand that noise can be an important factor when it comes to comfort, and we apologize for any disturbance you experienced during your stay. Please know that we are continuously working to make improvements to our rooms and facilities to enhance our guests' experience.While our location may be a bit further from the city center, we hope that the proximity to the airport was beneficial for your travels. We will certainly take your feedback into consideration as we work on future enhancements, including better soundproofing options for the rooms.We truly appreciate your constructive comments, as they help us improve and provide a better experience for all our guests. We hope you will give us another opportunity to welcome you back in the future, where we will strive to make your stay even more enjoyable.Thank you once again for your review, and we look forward to hosting you again!Warm regards,GM. Charles
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på sep. 2024
Familj
4 recension
4.0/5
Mycket bra
Publicerades 2 jan. 2025
They have pickup service from the airport to the hotel and the hotel is clean near the airport
Översätt
Svar från boendet: Dear Guest,Thank you so much for sharing your kind review and for giving us a high rating! We’re thrilled to hear that you found our hotel clean and conveniently located near the airport. Providing a clean and comfortable environment is one of our top priorities, and we’re delighted that this aspect of your stay met your expectations.We’re also glad that our close proximity to the airport added to the convenience of your travels. Whether it’s for a short layover or an extended stay, we aim to offer an ideal location for guests who value easy access to transportation.Your feedback is greatly appreciated, as it encourages us to maintain and improve the quality of our services. It was truly a pleasure having you as our guest, and we hope to have the opportunity to welcome you back in the future.If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know. Thank you once again for choosing to stay with us—we look forward to hosting you again!Warm regards,GM. Charles
Anonym användare
Deluxe-tvåbäddsrum
Bodde på aug. 2024
Ensamresenärer
1 recension
4.7/5
Otroligt
Publicerades 27 nov. 2024
I was so happy with my stay here! And the staff also provided an airport transfer because I arrive so late. 🙏
Översätt
Svar från boendet: Dear Guest,Thank you so much for your kind review and for sharing your experience with us! We’re delighted to hear that you had a happy and enjoyable stay at our hotel. It’s always our goal to provide a seamless and relaxing experience for our guests, and we’re thrilled that we could achieve this during your visit.We’re also glad that you found our airport shuttle service convenient. We understand how important it is for travelers to have hassle-free transportation, and we’re happy to know that this feature added to the comfort of your stay.Your feedback truly means a lot to us, and we’re grateful for your support. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.Thank you once again for choosing Crystal Suites. We look forward to seeing you again soon!Warm regards,GM. Charles
Thanonghak SANTIBANDIDH
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Familj
10 recension
2.5/5
Publicerades 17 dec. 2024
15-20 mn from Suvannabhumi airport
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that our location, being close to the airport, was convenient for your travels. Our proximity to the airport is indeed one of the key features that many of our guests appreciate, particularly for its ease and convenience.However, we are truly sorry to hear that your experience with us did not meet your expectations. We take guest feedback very seriously and are committed to continuously improving our services and facilities. If there were any specific concerns or areas where we fell short, we would greatly appreciate it if you could share them with us so that we can address them promptly.Your feedback is invaluable in helping us improve the quality of our services and ensure that future guests have a more enjoyable experience. We sincerely hope you will give us another opportunity to welcome you back in the future, where we will do our utmost to provide a better and more comfortable stay.Thank you once again for your review, and we look forward to the possibility of hosting you again.Warm regards,GM. Charles
Gästanvändare
Deluxerum i queensize
Bodde på dec. 2024
Par
2 recension
3.2/5
Publicerades 5 jan. 2025
About what you would expect from a 3x hotel,the breakfast is poor better off going to the McDonald’s or kfc 5/10 minutes walk,staff seem helpful but in reality not booked an early call didn’t receive it when we questioned the receptionist they said they had and as I was awake at the alarm time I must be going deaf or I’m a liar,the request and questioning was down in fluent Thai language so no excuses.we have stayed in many hotels in this area over the many years so believe me for this price better is available
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We deeply regret that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for the shortcomings you encountered during your stay.We are truly sorry to hear that our breakfast offerings fell short of your standards. Your comments have been shared with our kitchen team to review and make the necessary improvements to ensure a better dining experience for our future guests.Regarding your concerns about our staff's communication and service, we are very disappointed to learn that we did not provide the level of professionalism and courtesy you deserved. This is not reflective of the service we strive to deliver. We are taking your feedback very seriously and will be conducting additional training for our team to enhance both their communication skills and customer service.We genuinely appreciate your honest feedback, as it helps us identify areas where we need to improve. While we understand your disappointment, we hope you might give us another opportunity in the future to provide you with the experience you originally hoped for.Please feel free to reach out to us directly if there’s anything further you would like to discuss or if we can assist you in any way. Thank you again for your feedback, and we truly hope to have the chance to make things right in the future.Warm regards,GM. Charles
Ysa Ambrosio
Deluxerum i queensize
Bodde på okt. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 26 nov. 2024
We loved our stay here. There's not many restaurants around the area, so we mostly ordered from grab. And all the narby restos that we have ordered tasted really good and cheaper than in central downtown. We will be back here next time.
Översätt
Svar från boendet: Dear Guest,Thank you so much for your wonderful review and for awarding us a perfect score! We’re delighted to hear that you enjoyed your stay with us and found our location to be convenient for your needs.It’s great to know that you appreciated the option to order food via Grab. We understand how important it is for guests to have flexibility and affordable dining options during their stay, and we’re glad this worked out so well for you. While there may not be many restaurants nearby, we are always happy to assist with recommendations or any other arrangements to ensure your stay is as comfortable as possible.Your intention to return truly warms our hearts, and we couldn’t be more excited to welcome you back for another enjoyable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Thank you once again for choosing Crystal Suites and for sharing your positive experience. We look forward to seeing you again soon!Warm regards,GM. Charles
Gästanvändare
Deluxerum i queensize
Bodde på okt. 2024
Ensamresenärer
7 recension
5.0/5
Enastående
Publicerades 30 nov. 2024
Everything about the stay was excellent. Check-in was smooth, the rooms were clean and spacious, and the views were stunning. The service was professional and attentive, making the experience even better. Highly recommended!
Översätt
Svar från boendet: Dear Guest,Thank you so much for your incredible review and for awarding us a perfect score! We are absolutely thrilled to hear that you had such a positive experience during your stay with us.It’s wonderful to know that you appreciated the cleanliness and spaciousness of our rooms, as well as the attentive and caring service provided by our team. We strive to create a welcoming and comfortable environment for all our guests, and your kind words reaffirm that our efforts are making a difference.We are especially touched by your intention to recommend our hotel to others. There is no greater compliment than knowing that you would encourage friends and family to stay with us. Your support and endorsement mean the world to us, and we are truly grateful.Thank you once again for choosing Crystal Suites. It was our pleasure to host you, and we look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,GM. Charles
Desmond_DK5
Deluxerum i queensize
Bodde på nov. 2024
Par
19 recension
2.7/5
Publicerades 31 dec. 2024
Location is near to airport,Room is fairly ok.Just that the aircon is noisy.
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We are grateful for your honest comments, as they help us identify areas where we can improve. We are glad to hear that our location was convenient for your travel, being close to the airport, and that the room itself met your expectations.We deeply apologize for the issue you experienced with the air conditioning. Please know that we take guest comfort very seriously, and we regret that this affected your stay. Our maintenance team is currently looking into this issue to ensure it is addressed promptly and to prevent any future occurrences.Your feedback is invaluable to us, and we are committed to enhancing the quality of our services. We hope that despite this, your overall experience was positive, and we would love the opportunity to welcome you back for a more comfortable stay.Please feel free to reach out to us directly for any concerns or if we can assist you in any way. Thank you again for sharing your thoughts, and we sincerely hope to host you again in the future.Warm regards,GM. Charles
Wawa80
Deluxe-tvåbäddsrum
Bodde på sep. 2024
Ensamresenärer
2 recension
4.2/5
Mycket bra
Publicerades 4 okt. 2024
The hotel is nearby the airport. Take 10-15 minutes to there. I always stay here for take other flights. Hotel is close to market and shopping mall it’s easy to find restaurants and spending your time there.
Översätt
Svar från boendet: Dear guest,Thank you for sharing such a wonderful review and for your high rating! We are so pleased to hear that you enjoyed your stay with us and found our location convenient, especially with its proximity to the airport and the ease of accessing shopping and dining options.It’s always our goal to provide our guests with a comfortable and stress-free experience, and we’re glad that our location added to the convenience of your trip. Whether it’s for a quick stopover or a more extended stay, we aim to ensure that everything you need is within easy reach.We truly value your feedback and your choice to stay with us, and we hope to have the pleasure of welcoming you back in the near future. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to reach out to us directly.Thank you once again for choosing [Hotel Name], and we look forward to seeing you again soon!Warm regards,GM. Charles
Gästanvändare
Premiumrum
Bodde på nov. 2024
Ensamresenärer
18 recension
3.5/5
Publicerades 1 jan. 2025
The hotel Van is charging too much more than taxi up to 50%
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We truly appreciate your honest comments, as they help us to identify areas where we can improve to better serve our guests.We are sorry to hear that you found our airport shuttle service to be more expensive than a taxi. Our pricing is based on providing a reliable and convenient service with the added benefits of pre-arranged timing and professional drivers. However, we understand that affordability is an important consideration for our guests, and we will take your feedback into account as we review our pricing structure.We always strive to provide the best value and experience for our guests, and your input is invaluable in helping us achieve that goal. If you have any further suggestions or concerns, please do not hesitate to reach out to us directly.Thank you once again for your feedback and for choosing to stay with us. We hope you had an otherwise pleasant experience, and we sincerely hope to welcome you back in the future with even better services and improvements.Warm regards,GM. Charles
tanqingenn1388
Premiumrum
Bodde på juli 2024
Familj
52 recension
5.0/5
Enastående
Publicerades 8 aug. 2024
Very good and near Airport i will come again and got free send me go Airport service thanks
Översätt
Svar från boendet: Dear Guest,Thank you for your perfect rating and kind review! We are delighted to hear that you enjoyed your stay and appreciated our convenient location near the airport, as well as our shuttle service. It's fantastic to know that you plan to return on your next visit, and we can't wait to welcome you back for another wonderful stay!Warm regards,GM. Charles
Gästanvändare
Deluxerum i queensize
Bodde på nov. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 12 dec. 2024
Great place to stay for one night or even a few nights
Översätt
Svar från boendet: Dear Guest,Thank you so much for your wonderful review and for giving us a perfect score! We are truly delighted to hear that you found our hotel to be an excellent choice, especially for a short stay. It brings us great joy to know that we could meet your expectations and provide you with a positive experience.Our team takes great pride in offering a comfortable and convenient environment for all our guests, and your kind words are a testament to their hard work and dedication. Feedback like yours motivates us to continue striving for excellence and ensuring that every guest leaves with a smile.We sincerely appreciate your support and hope that you will think of us again the next time you’re in the area, whether it’s for a short stopover or a longer visit. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your generous feedback, and we look forward to welcoming you back in the future!Warm regards,GM. Charles
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på maj 2024
Par
1 recension
5.0/5
Enastående
Publicerades 21 juni 2024
Excellent stay at Crystal Suites, not too far from the airport and transfer fairly inexpensive. The hotel is located near a small shopping centre with restaurants, 7-11 and a bar a short walk away.
Översätt
Svar från boendet: Thank you for staying with Crystal Suites Suvarnabhumi. We welcome any feedback. and ready to improve even further If anything causes customer dissatisfaction I must apologize profusely. //Patthamanan (sales executive)
TravelProPackage
Deluxe-tvåbäddsrum
Bodde på apr. 2024
Par
98 recension
5.0/5
Enastående
Publicerades 20 juni 2024
It’s very near Robinson and easy to go to the airport of Bangkok. We stay here to waiting for the flight.
Översätt
Svar från boendet: Thank you for staying with Crystal Suites Suvarnabhumi. We welcome any feedback. and ready to improve even further If anything causes customer dissatisfaction I must apologize profusely. //Patthamanan (sales executive)