Christian Wolfgang
20 december 2024
Place ok. Just stayed there for a few hours in the morning after a long trip.
However, I’ve never experienced such a low quality in service from the hotel staff at the reception.
I arrived in the early morning with a private driver (clearly noticeable that I am certain about this place) and got instantly rejected with the words “no rooms”. When I said I booked already a room, he further didn’t listen and just repeated “no room, no rooms. You need to leave.” This was more than rude. When I showed him my booking confirmation, he looked at it without reading, took out google translate and tells again “no room, you need to leave”. I emphasized to look at the booking and then he suddenly was friendly.
My girlfriend was already in the room as she arrived before from another place. I told the receptionist then to please give me a key card so that I don’t have to wake her up. He said, I should knock on the door. I emphasized that she is sleeping and should not be woken up. As if he has no brain at all, he turned around, picked up the phone and called the room to wake my girlfriend up. What was going on here? This is the worst trained staff of a “4 star hotel” I’ve ever had. Every Airbnb host or even child without training in hospitality would have more understanding in how to welcome a guest and how to deal with the situation.
My girlfriend told me that the staff also didn’t take her luggage to bring it to the room for her.
Again: This is an absolute horrific service and the hotel should not call itself any star hotel with such staff. An investment in the training of the staff would be probably better than in renovation. For me absolutely clear that I would not come there again, as I felt zero welcomed as a guest.
Better get another hotel. I can highly recommend Parso. 👍🏽👍🏽 top service, top facilities, top rooms and location.
Översätt