Manhattan Hotel Bangkok

Overall, this is a nice hotel located in a lively area, and the rooms are both clean and comfortable. A thoughtful touch is the inclusion of an umbrella in the room, which is handy if you need it. The room service was satisfactory for my needs. However, the biggest drawback is the subpar service. The staff generally seemed unfriendly and rarely smiled. One incident stood out in particular involving a staff member named 'Bing' (according to him, though he wasn't wearing a nametag). He shouted at me aggressively as I was about to enter the lift, calling out, 'Hello, you come over here.' When I clarified if he was speaking to me, he sternly replied, 'Yes, you.' His tone was unnecessarily harsh, especially as I was a calm and respectful guest. While I understand he may have been doing his job, his manner felt more like an interrogation than hospitality. It was embarrassing and brought shame to me and my friend and felt completely uncalled for. I don’t expect staff to always smile—I know the job can be tiring—but a polite tone should still be maintained. After all, I was a guest and in no way acting out of line or showing aggression. Totally ruined my experience. The check-in process was also quite slow, and I found the 1,000 baht deposit requirement to be unnecessary. There were a few other minor issues: no toothbrushes were provided, the shower gel wasn’t refilled when used up, and the shower temperature was difficult to regulate, staying more on the hot side. Additionally, the lifts were slow and the buttons seemed poorly maintained. Despite these shortcomings, the hotel’s location and amenities are excellent. I would recommend it for those reasons, though be prepared for a less-than-welcoming reception experience. That said, the housekeeping and breakfast staff were much friendlier, greeting guests with a smile and a warm 'good morning,' which made for a pleasant contrast.

My second visit. The biggest problem with this hotel is the flooring inside the rooms. The flooring tiles are not levelled and some splinters even popped out. Be sure to wear your shoes while walking inside your room for safety. Otherwise the location is awesome and service staffs are friendly and efficient.

The location is good in the heart of the city , great lobby easy check I'm. The rooms are spacious, but a bit run down. Children writing on the wall , and the floor was damaged. The pillows and towels were dirty . It's an ok stay but not value for money. Overpriced room

Nice room, nice staff, nice service! Will come again!

Good location Just 3 minutes on foot to Nana station Terminal 21 just 3minutes on foot, a lot of restaurants there I did try swimming pool and the gym…gym is a bit small anyway All staff can speak English, very helpful Swimming pool and the gym located on the ground floor, but you have to go to 3rd floor then walk down …,a bit …complicated Anyway it’s good located…I will book again

The service was fantastic! The staff there were all polite and offered to help us with our heavy luggages. We stayed in room 911 for 5D4N. The room was really big and relatively clean. Except the hot water wasn’t consistent (took a while for the water to be heated) and there was an occasional musty smell from the toilet bowl. Even though there’s only 2 beds, there was a sofa bed which could sleep a third person. Breakfast choices were decent and there was a change up of food everyday which was nice. The hotel is also in a convenient location, the nearest MRT & BTS station are Nana & Asok (about 10 mins walk away/500m away). Terminal 21 is nearby and Siam is just a few MRT/BTS stops away. All in all, we really enjoyed our stay and we hope to come back soon. Thank you!

The location of the hotel is Good, zero cleaning and room service. Smell all over the hotel specially the entrance lobby. Rooms are in old condition. Lobby is too loud at night and you can hear noise in the rooms

Location is great but I found many roaches in the room. When I called the reception, they did not have extra room to swap mine hence only pesticide was used.

In walking distance to all things needed. Close to 2 BTS stations, which makes transits very easy