Arnoma Hotel Bangkok recensioner

The chic lobby creates the appearance of a good hotel. But it's really very bad. The corridors and rooms have been in need of renovation for a long time. We booked this hotel because of the location and the pool. Only the location turned out to be good. There is only one pool, it works until 19:00, which is very inconvenient. It's unclear why you can't stay there in the evening. There are no staff there, they don't even clean it - there were feathers in the same place for two days in a row..The service in this hotel is simply lacking. The staff does not answer questions or solve problems, the only thing they can do is "We apologize." Different managers give different information. They refused to renew our room at the reception - we have full booking, so I booked it for Trip.com and after that, three different employees told us first that we needed to move to another room, then that we didn't need to, spending half my day on it.