Hampton Inn Commerce

I had a terrible experience here in fact it will be my final stay at a Hilton property. First the property is in very poor shape. You couldn’t even drive up to check in as the parking lot is all dug up. I had booked a room for two nights and arrived later in the evening on the first night. After going to bed without looking at the thermostat I got cold midway through the night and turned on the heat. It sounded like a jet engine taking off. I complained to the desk in the morning about this and was told “you should have come downstairs and told us” no apologies or asking how they could help. I told them I didn’t want to have to get dressed and come downstairs in the middle of the night. I showed them a video I had taken to record the sound. I asked about the Hilton Satisfaction Guarantee and stated I was not satisfied and I chose to check out. I was handed an invoice for $132.44. Two days later I received a copy via email with a total of $278.48. I called the hotel and spoke with the manager Jamie who stated that my rate was a two day rate and ONLY Hilton could make an adjustment to that. She stated that the satisfaction guarantee did not apply because I didn’t complain until I checked out early (not true I made it clear I was not satisfied when I came to the desk). Upon calling Hilton and speaking with Ishmael who claimed they are the final level of contact for a customer I was told Hilton CAN NOT adjust the rate that ONLY the property can make an adjustment. I was told satisfaction did not apply because I didn’t report it at the time (untrue as I DID make that clear while I was there). So Jamie obviously lied to Hilton just as she lied to me. And my 33 stays this year at Hilton properties means nothing to Hilton in regards to satisfying me in the issue. As such I suggest Marriot or Hyatt properties.

I selected this hotel for a business trip. I had recently stayed in a Hampton Inn in Warren, MI and it was welcoming and comfortable. I enjoyed my experience at that Hampton Inn. I expected to have the same here in Commerce, GA.... not the case at all. I booked the hotel for two nights. The first night (11/21/2024) in room 331. I never slept at all. 1. When I walked into the room, I noticed the door did not close on its own, as most hotel doors do. I had to push up on the door to close it. 2. I walk farther into the room, and notice a leaf on the floor from the trees outside. 3. I pick up the remote, and the batteries fall out because there is no back to the remote control to hold them in. 4. I take a shower and notice hair on the towel. 5. I cut on the heat and the room begins to smell like dust. 6. The bed /mattress was extremely uncomfortable. I reported this to the woman at the front desk and asked what could she do. She said if I had told them immediately, I could've been moved to another room. I told her I thought the entire hotel was in the same condition. There was not a way to get a refund for not using the second night. I switched hotels. I went to Holiday Inn Express (down the street) and had a much better experience. I do not recommend this hotel. You may save a little money, but you may not feel comfortable in this hotel. You may see some response to this review, as if the staff cares. Trust and believe they don't. It was apparent from the staff member that I spoke with regarding my stay there.

Larges flying roach I have ever seen on ceiling above bed when we entered room. Obviously, wife would not stay, neither would I. Had to drive all through the night home to Florida. Took pictures of roach. Manager Trish Hales promised refund. Still has not refunded despite phone calls and written letter. STAY AWAY.