Holiday Inn Express & Suites Banning

I often use trip.com for both my business and personal travels worldwide. I prefer to avoid lengthy disputes with trip.com. It's essential that trip.com carefully verifies the information they publish, especially since I consider my dog a family member when traveling together. My main concern is fairness when I'm denied service late at night after enduring long journeys, forcing us to find another hotel room in an unfamiliar town. This situation places significant burdens on us. Trip.com incorrectly stated that this place accepted dogs. I booked the hotel specifically because I was traveling with my dog. Upon arrival, we were informed that dogs were not allowed. As a result, we had to book another hotel in the middle of the night. I am extremely dissatisfied with both this hotel and trip.com for providing incorrect information. Trip.com has stated they cannot refund me because they have already paid the hotel.

Located right off the 10 freeway. Good and bad.... good that it is easy to reach and bad that it's a bit noisy if room is facing the freeway.

Extended my stay by 1 more night. Staff at the hotel were super friendly and good those who liked to go to the gym, there is a gym quite equipped.

It was a good clean place all the service at front desk was friendly and very nice customer service service to get the room was quick .

it was great.

位置很方便，距離沙漠奧特萊斯開車大約衹要十來分鐘，門口停車場很大停車也很方便，上樓有電梯，服務人員很熱情，遇到的兩個人都很好。