Hotel Casa Karina Bansko - Half Board & All Inclusive

I rarely write reviews but am compelled to as the low quality of this hotel really impacted our holiday. We booked half board, a double with a camp bed. I was expecting four star, and I have an understanding of what this might look like. The room was horrible - like a hostel. Two low single beds pushed together - nothing to join them and no bed frame as such. And then a similar one in the corner. And worse - nothing between the thin sheet and the bare (thin) mattress that thousands of people had laid on. The mattress was so bobbly I could feel it through that sheet. Ditto pillow. Just felt really unhygenic. At least half the lights didn't work, the curtains didn't pull properly, electrical sockets loose, and shower curtain that was indescribable. Not a smile was cracked by reception staff - ever. My son threw up one night and when I went downstairs (about 11.30pm) to ask for a bottle of water and fresh sheets, honestly they couldn't have given less of a hoot about it. But did make sure they charged the room for the bottle of water. As there were less than 20 guests in the hotel they didn't do a buffet (lesson learned for me there to read the small print!) so you were presented with a random choice of meals with zero accompanying information - "sliced chicken", "pork", sometimes it was very unclear what the items were; "grandma's breakfast" was a memorable one. The food itself was nice (and the restaurant staff nice) but when you are travelling with younger children its nice to know if something is coming swimming in a mushroom sauce, for example. Zero green vegetables the whole time. And not a clue about nut allergies. Every time I mentioned it we got a blank look. I appreciate I don't speak Bulgarian but it was hard to ask questions about the food as their English was limited. Very disappointing and well below even a 3 star standard.

Upon arrival at the hotel we arrived around 10pm which was quite late check in was easy enough however the receptionist seemed to like she didn’t want to do any work!!! However cause we paid for half board she offered us some sandwiches to be brought up to the room which was nice we were on the 3rd floor and there is 1 lift which isn’t exactly the quickest the floor motion lights take a while to turn on and the corridor feels like ur in a ******* hotel!!! First impressions of the room was spacious double bed sofa wardrobe with sliding door and a good size bathroom however the bathroom is on a slope!!! There is a small fridge but there isn’t a plug socket where the fridge is so we moved the fridge to use the plug socket there is tea/coffee maker but no milk and it’s only green tea the bedroom was really warm because the heater was on unfortunately it wasn’t exactly freezing temperatures here so we turned the heater off and open the doors and window to keep the room cooler at night as it was quite stuffy there wasn’t a safe which would’ve been handy they were hangers but only a few There is complimentary water, which was nice considering we arrive quite late at night Breakfast is hit n miss the first day we have breakfast, which was on the Saturday morning of the 25th Jan breakfast they seem to be a lot of choices pastries hot and cold plenty of bread meats and cheeses and salads however the next time we have breakfast it seemed less limited and I had to keep asking the staff for more bread which they took their time to take out the staff do work hard and u can see that but they are so rude!! The fried eggs are Rock solid and the hot food isn’t that great if ur a tea drinker bring ur own tea bags!! I don’t think wiping the tables with a dust pan and brush is very hygienic!!! dinner in the evening was okay your usual buffet normally got cold by the time you sat down but the deserts was probably the best it does get busy at dinner starts at 7pm kids running around and pushing in really doesn’t abode with me so maybe go down to dinner abit later The bed is very hard and we couldn’t sleep very well. The shower is hit Miss one day is scolding hot water and then cold the shower curtain is terrible and let’s water out and goes onto the floor but does go into the drain so I think it depends what time of day you have a shower. They have got a lovely tribal amenities kit which has got your usual shampoo moisturiser vanity kit shower cap which was a lovely touch. The hotel is literally central of Bankso and only about a five minute walk to the gondola which is handy, especially when you carrying your ski equipment The hotel can arrange your ski passes (added a pic of the prices of the ski passes) and Next Door there is also a storage place where you can leave ur ski stuff for free as you’re staying at the hotel We didn’t do the ski pass however we just did the gondola pass which takes you up to the right to the top of the ski road that cost 50 BGN each a

We recently stayed at Casa Karina in a 2-bedroom apartment, and overall, it was a pleasant experience. The location of the hotel is excellent – very convenient and close to the Gondola/cable car, which made exploring the area incredibly easy. The apartment was spacious and functional, offering plenty of room for our family to relax comfortably. The highlight of our stay was the exceptional service we received from the restaurant manager, Aneta. She went above and beyond to accommodate our dietary preferences, personally arranging special vegetarian meals for us. Her thoughtful efforts made our stay feel truly personalized and memorable. We’d also like to extend our gratitude to Mexmea, one of the restaurant staff members, for his wonderful service. However, we did notice that housekeeping services could be improved to better meet guests' expectations. Additionally, the hotel would benefit from some updates to give it a more modern and refreshed look. A little uplift would go a long way in enhancing the overall guest experience. With a few improvements, Casa Karina has the potential to be an even better choice for travelers.

Me and my mother stayed here for my 16th birthday. It was a 4 day stay and we thoroughly enjoyed our time there. The service quality was great, we had no issues with impoliteness or unprofessionalism and they answered all our queries with no problems. We ventured into the town of Bansko, and the hotel is located in a very good spot. You can find shops within a small walking distance and the locals gave us no trouble at all. It is nearby a trail up the mountain, or rather the gondola experience, however it was closed at the time we visited. The town is beautiful and we got so many lovely pictures. The food was alright, there is plenty of options however it can get a little boring the longer you are there. But there were different foods every night and it is traditional food to the area. The room was clean and comfortable, we had a small balcony terrace that fitted our needs perfectly. There are plug sockets located all over the room and we had no trouble with that. The bathroom was a decent size and it offered complimentary shampoo, soap and body wash. Again, no troubles with cleanliness. The hotel offered a good spa that we also used, the pool was clean and not at all an uncomfortable temperature, and the sauna and steam room were very enjoyable. Overall we had an amazing time and I would highly recommend this hotel to anybody looking for an affordable comfortable stay.

Hotel was about perfect we received great service which included everything we needed. They serve fantastic food, walking distance from ski lifts , real friendly staff. Would definitely recommend this hotel and ski resort combination. We had a memorable visit here.

The hotel has changed its standard of food. In previous years I would have rated it 9/10 maybe even 10/10. Now I rate it 2/10 May be 3/10. Options are now limited and basic. Previously there was much more variety, which changed every day. There were weekly specials, now off the menu. Soup is only room temperature not hot. Food is room temperature not hot. I did bring this to the notice of the staff and the following evening all soup and food was hot, and for the following evenings the food temperature reverted back to ambient temperature. The lights in my rooms had old fashioned low energy bulbs, so it was dull. I asked for a beside lamp to add some brightness to the bedroom as there was only one light fitting. The bedside lamp arrived with another old fashioned low energy bulb.