Hotel Friends

Terrible hotel, unfriendly staff, unhygienic! What was probably lovely once upon a time is now very run down and uncared for. All the amenities are not as advertised. NO Lift NO Minibar NO Satellite Tv NO WiFi - we asked everyday and they kept telling us it was the providers fault. The staff have WiFi as they played the music through Spotify and their laptops were working fine. Fridge in room not working Uncomfortable beds Dated rooms Breakfast - extremely poor and re-cycled from day before. Milk for cereal was off and all the cold stuff not refrigerated. Hot items were just kept uncovered and open to the elements so food dried up very quickly. Coffee machine was broke one day so we were told we would have to pay if we wanted a coffee!! Spa jacuzzi was dirty. Loose tiles and screws found on the bottom. After using this we felt very itchy. People complained but were generally fobbed off with poor excuses. The only positive about this hotel is that the location is close to gondola, but there are many other great hotels that offer short shuttle bus ride to gondola, so I would definitely opt for one of those.