Lucky Bansko Aparthotel SPA & Relax

We came just for one night, everything was going perfect until it was time to sleep. The bed which we were already laying on was full of bedbugs. When I noticed at 11pm ,I immediately contacted the receptionist and he changed me room with no hesitation. The bed bugs changed my whole view/experience so I can't give more than 1 star even if the spa and everything else was great.

The best service in the La Bistro especially Angelika. She is the best waiter! Thank you Lucky Bansko! the best Winter spa hotel In Bansko! It’s the most pleasant place, there I’m visiting the last year! I recommend this place for your vacation!

Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants

We had a great stay in Lucky Bansko! The staff was polite and always smiling, rooms were cleaned daily and complementary water bottles restocked and little treats left in the evening to enjoy before bed. The facilities are really good, the spa is maintained well, parking is big so there was never any issue with finding a space, a ski storage is also available with heated ski boot drying system. The best part is the shuttle to the ski slopes (additional charge) which saves hours queueing for the gondola lift. There was one small issue during our stay: we requested an iron in the evening prior to our new years eve party but all the irons were taken by the guests, so we were advised there could be a wait time of 5-10 min. After 1 hour of waiting and asking multiple times, the reception staff told us there is nothing they can do as they don't know where the irons are and they have advised the guests to return them but no one had. As a result we had to go out with creased outfits to a formal event. To avoid disappointment in the future, I would advise management to purchase more irons, or make a log of where the irons are and request these back after a certain time.

Amazing stay We were staying in the off season, we had the spa to ourselves and the staff was extra nice and let us check out very late .

Excellent choice in Bankso! We came on a whim for a summer weekend and could not have been happier with our choice! The whole facility is clean, well kept, the staff are so kind and friendly. The owner is a lovely woman who provides exceptional customer service, it’s no wonder the hotel is full year-round! Breakfast is well provided and the room service was delicious, they obviously take great pride in their offerings. One small note - this is primarily a winter destination so there was an AC unit in the apartment’s sitting room but not the bedroom, whiz is common for these types of properties. It didn’t cause much of an issue for us, but wanted to make others aware. Overall we would absolutely come back and refer to friends again and again!