La Jenns Hotel & Resto Grill

Terrible customer service from the owner herself, Jennifer Pati. My son got an electric shock from the shower heater and we got transferred to another room with a broken entrance door lock but opted to stay for the night since we checked in 10 pm, really tired. Next morning, we were able to talk to Jen, the owner, and she said that they will transfer us back to another room. Because of the electric shock and the several transfer, i told her that we will just look for another hotel due to all inconvenience they caused, but she doesn't want to refund the remaining downpayment and even started raising her voice. It was a long argument, she was not even apologetic of what happened and started yelling at us in front of all the customers. She doesn't want to listen and would constantly interupt us or turn her back on us while talking. She even made a comment that it was just a ground (electric shock) making it sound like it is not big deal! We opted to stay for one more night to consume the remaining downpayment but had to pay extra charges so we can keep the same room and not worry about transferring and repacking all our stuff. Next day upon checkout, the frontdesk officer doesn't even know we made a downpayment and was asking us to pay the entire amount. We made a payment thru the owner's gcash account and it wasn't even in the system! When the staff was able to verify, i asked for a breakdown of the fees and there was a food charge that we didn't order. Sneaky way to get more money from us huh. I had to dispute again and it was eventually removed from our bill. As for the rooms, as i have mentioned, first room has an electric shock in the shower heater. Second room's door locks are all broken, both for the entrance lock and the toilet lock. They were not able to fix it so we had to call one of the staff everytime we want to enter the room. No toiletries given so we just opted to buy since we somehow felt it was already intentional on their part because of the scene with the owner. Lots of watermarks in their shower and toilet. There were few stains and holes on their bed sheets and blankets. Gave us free breakfast on our second day but the beef tapa is very chewy and cant be swallowed. It was a week long vacation and good thing we were still able to enjoy the rest of our trip after all the stress and inconvenience this hotel brought us.