Crown Towers Sydney

Valet parking services rude. Did not assist take luggages for check in.

The outdoor swimming pool is stunning. Breakfast buffet also offered a wide variety of selections. However, the service of pool is a bit behind, like some employees skived by hiding behind the bar table or lying down.

In order to gain a better understanding of the services offered by this establishment, I decided to spend a night at the five-star hotel. I reserved a King Deluxe Harbuor View room on the 12th floor. Upon entering the room, I was pleasantly surprised by its spaciousness, modern design, and stunning views. However, I was disappointed by the cleanliness of the room. The wine glasses had smudges and watermarks, the dining table showed signs of unclean wiping and dust, and the toiletries were either missing or provided in single quantities despite the room being occupied by two guests. Additionally, the staff at the pool and housekeeping seemed reluctant to provide adequate service. It is unclear what criteria were used to award this establishment a five-star rating.

**Subject: Formal Complaint Regarding Poor Service During Check-Out** Dear CRWN TOWERS SYDNEY Hotel & Management, I am writing to formally express my dissatisfaction with the service I received during my recent stay at your hotel (Room 1811, from February 7 to February 14). Unfortunately, my experience during check-out was highly disappointing, particularly due to the unprofessional behavior of your front desk staff. ### Key Issues: 1. **Failure to Provide Stay Details**: Upon check-out, the front desk staff (two employees on duty between 8:00 AM and 8:30 AM) failed to provide me with a detailed stay summary (not the invoice, as this was provided by Ctrip). This oversight may prevent me from completing my company’s reimbursement process. If this results in any financial loss, I reserve the right to pursue legal action against your hotel. 2. **Poor Service Attitude**: During the check-out process, the staff repeatedly misspelled my title (Mr.xxx). Despite my multiple corrections, they showed no willingness to apologize or improve their approach. This level of unprofessionalism is something I have never encountered in my 10 years of business travel across 20+ countries and 80+ cities. I demand a formal apology via email from your hotel. 3. **Service Not Aligned with Brand Standards**: As a renowned five-star hotel in Sydney, Australia, your establishment should provide a high standard of service to every guest. However, the professionalism and attentiveness of your front desk staff fell far short of your brand’s reputation. I urge your management to take this matter seriously and implement measures to improve service quality. ### My Requests: 1. A formal written apology via email, along with an explanation for the service failures. 2. Provision of a complete stay summary to facilitate my reimbursement process. 3. Training for the relevant staff to ensure such issues do not recur. I trust that your hotel will address this matter promptly and ensure that future guests receive the level of service expected from a five-star establishment. Sincerely, Stay Dates: February 7 – February 14, 2025 Room: 1811 Date: February 14, 2025

Pleasant stay at the hotel. 

Stayed in a two bedroom crystal villa with my children, the whole experience was extraordinary, from the arrival to checkout it was all easy and taken good care of.