Crown Towers Sydney

I recently stayed at Crown Towers Sydney, a new 5-star hotel located in the Barangaroo area, and I have mixed feelings about my experience. On the positive side, the hotel offers luxurious, spacious, and comfortable bedrooms, with convenient access to a casino, some of Sydney's best high-end restaurants, a fantastic outdoor pool, and a fully equipped gym. The location is also excellent, within walking distance of public transport in a relatively flat area, which is a rarity in hilly Sydney. I highly recommend requesting a room on a higher floor facing the pool and Darling Harbour for a stunning view. However, avoid the rooms facing the Opera House as it's too far to appreciate the iconic landmark. Unfortunately, despite the impressive facilities, the service left much to be desired. It's surprising and quite disappointing for a 5-star hotel to charge extra for things like bottled water, additional room cleaning beyond the daily service, and even for extra hot drinks or live cooking eggs at breakfast. These kinds of charges are more typical of budget hotels, not luxury establishments. My frustration grew when I returned to my room at 3:30 PM, only to find it hadn't been cleaned despite having turned on the clean room sign since 11:00 AM. I had to call multiple times, and although they assured me someone was assigned to clean it, the service only arrived after 4:30 PM. This delay caused significant inconvenience, forcing me to entertain my guest outside the room. It was a disappointing and frustrating experience that overshadowed the otherwise beautiful facilities. In summary, while the Crown Towers Sydney offers a luxurious environment and top-notch amenities, the service needs considerable improvement to meet the expectations of a 5-star hotel.

Pleasant stay at the hotel. 

Great hotel. Was perfect for honeymoon we loved it. Staff were quick to fix any booking issues (they didn’t check properly for breakfast as it was included in the booking). View was incredible.

Hotel with great staff and service. Upgraded us when we had an issue with our first room.

Great location and amenities. Cleanliness and service need significant improvement. Room was full of dust and grime on most surfaces. Towels stained and dirty. Dirty sheets rolled up outside rooms in hallways at night. No turndown service. A real disappointment. Advised on checkout that room was very dirty, only thing they offered was to have someone call me at a later date. Moved to Capella, which is exceptional!

I think this is the best hotel in Darling Harbour, The design, luxurious, ambience and technology really meet it's reputation. However, the housekeeping service is really poor, that hotel need to pay heed on for improvement. The room is super clean just that the housekeeper always forgot about the daily shampoo body cleanser etc. Sometime even forgot about the towel, they are lack of training or too lazy. If you request for something through the call, normally it took up to half day to deliver your requested items. The poor housekeeping service is a huge setback for hotel. BTW overall this is one of the top class of hotel you ever stay in Darling Harbour. It is still recommended as it is Instagrammable spot to stay.