45 times Barcelona

The room is spacious, the service is excellent, and it is clean and tidy. But the sound insulation is too poor, and the voices of conversations and cars downstairs can be heard very clearly. Even until 3am, it was so noisy that I couldn't sleep.

Although the location of this hotel was great, the same cannot be said about its customer service or hygiene. We were forced to move room twice whilst the receptionist, ***** and ****, were rude and unhelpful towards us multiple times. We were initially placed in a handicapped room and to add insult to injury, they were roaches under the bed. We reported this and after a long and arduous process we were finally placed in a room after midnight. The customer service was preposterous and we will never be coming back again because of this. We hope that the hotel can get better staff to allow customers to have a better time than we had in future.

Nous avons séjourné dans la suite au 9e étage. L’hôtel est situé à Plaza Catalunya, parfait pour explorer la ville sans devoir utiliser les transports ou taxi. La suite était sur 2 étages, confortable et très propre avec vu sur la Plaza Catalunya. Le personnel accueillant et toujours disponible. Un endroit parfait pour un séjour réussi à Barcelone, je recommande vivement !

服務員水平參差不齊 餐廳服務員在客人旁邊收餐非常吵 用垃圾車圍住餐桌 大聲喧嘩 毫無五星酒店服務意識 concierge的服務員對我説英語但對着我旁邊幾個英國人説西班牙語 對方表示自己不會西班牙語後就一句不説了 挺沒禮貌的…

地點非常好，正對加泰隆尼亞廣場，主要景點都在步行可到的距離，接待人員熱心友善。

酒店房間很大很乾凈，雙人床是一個大床上兩個床墊，兩個人有自己的被子。樓下大堂還挺香的，大堂經理和安保都挺好的。廁所跟浴室是分開的很棒