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Verifierade recensioner
Läge och interiör9.1
Bekvämligheter8.8
Service8.8
Renlighet9.4
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Negativa recensioner(8)
Koolman
Superior-rum
Bodde på dec. 2024
Par
1 recension
8.5/10
Mycket bra
Publicerades 9 jan. 2025
Fast check in and check out. Pleasant stay and good location near the passé de Garcia. There are restaurants around the corner. The only thing is the noise from the corridor is easily heard
Översätt
Svar från boendet: Dear Guest, Thank you for reviewing your stay with us.We are pleased that the ease of check in and check out contributed to a seamless experience during your stay. Our team strives to provide efficient and friendly service to ensure our guests can make the most of their time with us.However, we regret to hear that you encountered disturbances during your stay. Our hotel is usually praised for its serene atmosphere, and we apologize if this was not your experience. We have taken note of your comment and will look into ways of further improving the tranquility within our rooms and corridors.Nevertheless, it is wonderful to know that our location near the vibrant Passeig de Gracia and the variety of dining options in the vicinity added to the enjoyment of your visit.We look forward to the pleasure of seeing you on a future occasion.Kind regards,María Rosa Castillo, General Manager
Chidinma Ani
Enkelrum Executive
Bodde på sep. 2024
Ensamresenärer
1 recension
9.5/10
Otroligt
Publicerades 6 nov. 2024
I stayed here for 5nights and my Overall experience was good. My only turn off was that it takes them time to tidy up the room. For instance I got out at 10am coming back at 5pm the room is still not tidy, about 15-20mins after I had returned you see the house keeping knocking on the door to come clean the room at 5:30.
Other than this I enjoyed my stay and it was close to major places
Översätt
Svar från boendet: Dear Chidinma,Thank you for taking the time to share your feedback with us.We are delighted that you enjoyed the close proximity of our hotel to major places in the city, allowing for convenient exploration of Barcelona's vibrant attractions.However, we regret to hear about the inconvenience you experienced with the timing of our housekeeping service. Our housekeeping team typically begins at 10 am each day, and we do our best to accommodate our guests' schedules for minimal disruption. We are constantly seeking ways to enhance our service and guest experience, and we value your feedback as it is integral to our improvement process.We look forward to seeing you again in the future. Kindest regards,María Rosa Castillo, General Manager
Anonym användare
Enkelrum
Bodde på dec. 2024
Ensamresenärer
6 recension
10.0/10
Enastående
Publicerades 22 feb. 2025
i stayed for one night and not too bad for solo traveller. the location not too far from the center
Översätt
Svar från boendet: Dear Guest,Thank you for your kind feedback.We are elated to hear that your stay at our hotel met your expectations as a solo traveller.It is wonderful to know that our location added convenience to your visit, providing easy access to Barcelona's vibrant center while offering the tranquility and unique amenities of Balmes, such as our serene private garden and the rich collection of African art.We hope to see you again soon for another enjoyable experience.Best wishes,María Rosa Castillo, General Manager
Gästanvändare
Superior-rum
Bodde på dec. 2024
Res med vänner
2 recension
7.0/10
Publicerades 8 jan. 2025
Here’s an updated draft incorporating your new points:
I am extremely disappointed with my recent stay at your hotel. Despite my clear request for a room far from the elevator and not in a corner, I was assigned a room that was both near the elevator and in a corner. Additionally, I noticed that the room number on my key card had been altered, which raised serious concerns about whether racial discrimination was a factor in this treatment.
What shocked me even more was that this is the first time I have encountered a hotel asking for the CVV code of my credit card. A friend of mine who stayed here experienced fraudulent charges on their card afterward. This raises significant concerns about how securely guest information is handled.
To make matters worse, some front desk staff were cold and unwelcoming, showing a lack of professionalism that does not align with the standards one would expect from a hotel of this reputation.
Based on this experience, I cannot recommend this hotel to Asian travelers, as the treatment I received felt highly unprofessional and discriminatory. I hope the hotel management seriously addresses these issues and takes steps to ensure no guest has to endure such an experience in the future.
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your experience with us.We are sorry to hear that your room assignment did not align with your preferences. Upon booking, it was noted that you requested a room with twin beds, which are located near the elevators. We offered you a different room that met your request for distance from the elevators, but we understand that this offer was declined. Additionally, we apologise for any misunderstanding regarding the alteration of the room number on your key card; this is done for logistical purposes to ensure guests receive the best possible accommodation according to their requests. We take your concerns regarding security very seriously, and we assure you that we handle guest information with the utmost care. We are also sorry that the service you received from our team did not reflect the high standards we strive to maintain, and we appreciate your feedback as it helps us improve.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,María Rosa Castillo, General Manager
GaoYuehua
Lägenhet
Bodde på feb. 2025
Familj
1 recension
9.5/10
Otroligt
Publicerades 13 mars 2025
Nice hotel, close to Casa Batlló and Casa Mila, not far from the station.
Översätt
Svar från boendet: Dear Guest,Thank you for reviewing your recent experience.We are overjoyed to hear about your enjoyable stay at Hotel Balmes.We are delighted that you appreciated our hotel's prime location in close proximity to iconic landmarks such as Casa Batlló and Casa Mila, and the convenience of being near the station. Our central setting in Barcelona's Eixample neighborhood is indeed ideal for guests who wish to explore the city's architectural marvels and vibrant shopping district.We look forward to welcoming you again. Best wishes,María Rosa Castillo, General Manager
Kiwoon Lee
Executive-rum
Bodde på mars 2024
Familj
8 recension
9.0/10
Utmärkt
Publicerades 19 apr. 2024
Convenient location, everything can be found near the hotel. Friendly and efficient staff. A bit noisy from late coming guests but that’s BCN.
Översätt
Svar från boendet: Dear Thomas,Thank you for taking the time to share your feedback.It is wonderful to know that you enjoyed our convenient location and the efficiency and friendliness of our staff. We apologize for any inconvenience due to noise. Please do not hesitate to notify our team of such concerns at the time so that we may take the appropriate action to ensure your comfort and well-being.We hope to have the pleasure of welcoming you again. Kind regards,María Rosa Castillo, General Manager
EkaKuz
Enkelrum Executive
Bodde på juni 2023
Ensamresenärer
14 recension
10.0/10
Enastående
Publicerades 7 juli 2023
Staff is very helpful and friendly, I had 2 separate bookings and they found the best solution on how to allocate me. Breakfast is very tasty, great variety of local cheese and meat. Lobby has some art objects to see. Only pools works in a very inconvenient time (from 11am until 8pm) that does not make sense
Översätt
Gästanvändare
Superior-rum
Bodde på nov. 2023
Par
7 recension
10.0/10
Enastående
Publicerades 9 dec. 2023
The hotel is located in the city centre of Barcelona, close to the attraction, airport .
The staff are friendly, polite and helpful.
I will suggest to my friends and family members.
I’ll come back again.
Översätt
Gästanvändare
Enkelrum
Bodde på feb. 2024
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 9 mars 2024
Nice hotel in the city center. Nice staff. Highly reccomended
Översätt
Bee Hoon
Enkelrum
Bodde på dec. 2023
Ensamresenärer
5 recension
10.0/10
Enastående
Publicerades 23 jan. 2024
clean friendly staff location is good will
recommend to my friends
Översätt
Jimmy _Valencia
Executive-rum
Bodde på aug. 2023
Par
8 recension
9.0/10
Utmärkt
Publicerades 22 sep. 2023
The staff here are fantastic. And the location is near perfect for us. Close to metro and tons of restaurants. The room was spacious and the bathroom was really nice.
The only issue we had was the AC. Even on high the cold air was barely blowing and couldn't keep the room cool, especially if you opened the curtains to let any light in the room. We didn't mention it to the front desk, because it wasn't hot at all, just a little out of the comfort we're used to. We did tell the staff when we checked out, and they said that wasn't normal and were going to check out right away. Excellent service!
We love visiting this city as we live in Valencia. We're going to stay here again for sure.
Översätt
Gästanvändare
Superior-rum
Bodde på aug. 2023
Par
2 recension
10.0/10
Enastående
Publicerades 19 sep. 2023
Beautiful hotel. Nice big fluffy towels, comfy bed. Breakfast was amazing. Location perfect for shopping, restaurants and the metro!
Översätt
Abujabal
Enkelrum Executive
Bodde på jan. 2024
Affärsresenärer
9 recension
10.0/10
Enastående
Publicerades 16 feb. 2024
Very nice hotel
Nice team
Clean hotel
Close of center
Översätt
Zhu
Enkelrum
Bodde på maj 2023
Familj
2 recension
10.0/10
Enastående
Publicerades 27 juni 2023
the hotel not so big.but very nice and comfortable ..The staff are very enthusiastic,. I will come back when next time.
Översätt
Gästanvändare
Superior-rum
Bodde på dec. 2022
Par
1 recension
10.0/10
Enastående
Publicerades 28 jan. 2023
Great hotel, staff are very attentive, rooms are modern and well decorated. The only thing is if you’re a light sleeper the doors aren’t completely sound proof so sometimes you do hear noise from the hall. Aside from that everything was perfect 😊