Gästanvändare
20 september 2024
We were shocked when we opened the door to get into the building and it had a horrible smell of mold. This was resolved in 2 days when a painter came and painted the entire entrance area. Then, going into the apartment we noticed immediately that this was not the same apartment that was shown in the pictures on line. It was the same configuration as the pictures we saw to rent the place, but it clearly was not the same unit. We had difficulty figuring out how to get lights on, there were no instructions about how to do that and we eventually figured it out. No instructions for anything - washing machine, stove, oven, tv. Having not been to Europe in 20 years, it would have been nice to not have to struggle with how to do laundry. The pictures hanging on the walls had all come loose from their mounting and were not what we saw in prior photos. The place was generally grimy, no one had cleaned the light switches and there were black fingerprints around them. One door didn’t lock, there was dust and filthy windows. Freezer was needing of a defrost and no way to make ice cubes. I chose this place because it had a bathtub, but there was no bathtub stopper to be able to take a bath. Some lights did not even have lightbulbs in them. The wood floor was in need of attention, scratched, dirty, bad shape. Considering we paid $500 per night, we felt we had been swindled. Some other guests we ran into in the pool area felt the same way about their place, and someone had stollen some electronics from their unit. They said that the owner wouldn’t, or couldn’t do anything. The pool area photos in advertising the unit showed a comfortable looking couch to sit on and it turned out to have filthy, torn up cushions on it that were nothing anyone would want to sit on. I believe we were charged way to much for the unit; and I hope I get my deposit back. We had to do some of our own cleaning to make the place comfortable. I would like some compensation for our stay since it was nothing like was advertised. I have pictures to support my comments I can send if interested.
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