Gästanvändare
7 oktober 2024
We had been in Italy for over three weeks and decided to splurge. We booked a large room with a panoramic view at Hotel Bardolino, and was looking forward to sitting on the terrace and enjoying a panoramic view of the lake. Wow, what a shock, we were shown to a room and not only was there no terrace, there was only a small window with no view to speak of, definitely not the room we paid extra for based on the website description. The manager offered nothing except a room at one of their other locations, but because they call it a three star property, he charged us even more. We have stayed in 18 different places on this trip, paid far less, gotten far more, stayed in some remarkable and impeccable places and never paid $100.00 Euro. Very poor service and false advertising.
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