Sorrel Horse Inn

I cannot mention the accommodation as we never stayed as we visited for food. We had been there before the new management and the service and good were lovely.. we went today after being asked out with friends (inc children) and got there at 6.30, got our food at 20.00 and between that the bar staff made mistakes with the order.. that wasn't the issue (for me). It was the blantent rudeness of a certain barmaid and the chef.. the barmaid was very defensive, rude and dismissive of what could have been managed with a refund... instead we were made to be portrayed as liars!! There was more that happened but that was that in a nutshell... it was such a shame!!! The customer is not always right as I have worked in hospitality previous and now a nurse so I am very aware of how working with people works.. however, when I worked in hospitality I never made people feel as that barmaid made us feel... it's a shame as the new management really should have taken the issue seriously!!! Another customer lost.. well done 👏

Just spent 2 nights at this delightful country hotel. Couldn't fault it at all. Everything and everyone were first class,the room was spacious and very clean, and a full English breakfast was included in the price. Would definitely recommend staying at the Sorrel Horse, and will definitely be going back on my next visit to Suffolk.

We normally come to this pub once or twice a month as our children love the play area and the staff are always lovely . Lovely setting with open fire in the winter and my partner normally comes with a group of friends for a lads night . Roast dinners were amazing last time we went on a Sunday . Everything changed from today when our family came in for lunch after a walk at Needham lake . It was very busy but still managed to get a seat . Me and my other half's mother ordered a beef and horse radish sandwich and a prawn cocktail . When they came out the bread on both was stale . Hard in the middle on the beef sandwich and the granary bread on the prawn cocktail was the same. We told the waitress we would like fresh bread as we were not happy with our food . They changed it straight away but when it came back it was exactly the same . No one came to check on the table through out and didn't ask us at all if we would like any condiments. At the end I went to explain that we were still not happy with the bread quality and that we had not eaten the bread . The landlord took the beef sandwich off after telling me we had already had a replacement which id stated it was still stale and that the granary bread was still stale on the prawn cocktail . He raised his voice and said I was taking the mick ( he used another word but Its too rude to put it on here ) I was in totally shock ! Never ever should a customer be spoken to like that in front of children . I then said we would never be returning to the pub again and how rude he was . As we were walking out of the pub he walked into the kitchen and my other half heard him talking about the situation and being rude about it . It's a real shame this has happened as this is our go to pub as a family. But we will not be returning after this . Especially being spoken to like that in front of children.