Premier Inn Barnstaple

Room was swelteringly hot, room smelt appallingly seemingly from bathroom, duvet was stained and horrible. Mentioned room issues to receptionist who said the rooms are disgusting and that it is known by Premier Inn. Would not stay here again.

The room had an intolerable odour, possibly stale water on the carpet or possibly sewage from the bathroom. They were unable to move me and I was unable to stay for the second night so had to move to (and pay for) another hotel. There was no customer service after 5pm so have been unable to secure a refund.

We were warmly welcomed and the checkin process was quick. (Check out was also very easy.) The room was comfortable, quiet, relaxing and clean. Breakfast was the usual... Good selection and availability. You could eat enough for a whole day here.

We had a lovely stay here. The staff went above and beyond. I mentioned it was my daughters birthday in passing and later on in our room a card & present arrived. It was so thoughtful.

Recently stayed for 3 nights in one of the new Premier plus rooms. 202. Got to say the room was much smaller than the non Premier plus rooms . The shower room was the smallest bathroom we'd ever seen at a Premier Inn. Although it was modern and newly decorated. There is no lift to the 1st floor on this section of the hotel. So you have to carry cases up a flight of stairs. Could be an issue to some travellers if you are disabled or elderly. This wasn't mentioned on check in. Don't think we've ever stayed at a Premier Inn without a lift. The other main gripe would be the state of the outside areas around the restaurant/ pub nextdoor. We've never seen such a build up of litter and cigarette ends on the floor and around the outside tables. Obviously not cleaned for months. The cigarette bin outside the main entrance to the restaurant/ pub was so full of cigarette ends, that people had began to pile them up into a pyramid on top of the bin. The paint was peeling from the outside of the restaurant building , with rotten timber visible on the supporting timbers to the canopy's. Not very pleasant for outside dining or drinking. Also due to apparent supply issues, the breakfast menu had lots of items not available. Baked beans , croissants, etc etc And we decided on our last day not to buy breakfast there.

We stayed for two nights, the lovely receptionist was very kind and let us check in 15 minutes early as the rooms were ready. Our room was clean, well maintained with a comfortable bed, peaceful nights sleep and the bathroom had a good shower. Register for plenty of free parking. We enjoyed our breakfasts and dinners at the pub next door.