Gästanvändare
7 maj 2023
My partner and I were staying in the hotel as part of a Groupon deal. We ate in the restaurant on the first night as food was included in the deal. We arrived at the bar and were served by a young woman, I ordered a Shiraz and my partner asked about local ales, unfortunately she did not seem to know any of the ales and asked me to point out the Shiraz, the only one, on the drinks menu. Another waiter came over and he helped to serve us. My partner asked if we could have the tab added to our room, now an 'unfortunately we can't can't do that' would have sufficed, however we got a flat 'no'. Very rude attitude. We were then shown to a brightly lit booth and ordered food. I ordered the smoked haddock kedgeree and poached egg and my partner the bao buns with 3 fillings. Mine was terrible, salty and acidic, and the egg was in batter. Bao buns were ok. My partner ordered the fish and chips and I ordered meat balls and spaghetti. The same waitress as before on placing the food on the table ended up tipping half of my partner's on the table, she hadn't a clue on how to manage the situation, seemed very poorly trained, see photo, this was after I put the chips back on the plate. I had to send mine back, totally inedible, my partner eats pretty much anything and even he could not eat this, again the same flavour as my starter. The waiter who was abrupt previously came back to the table and rather just agreeing with me insisted the chef doesn't season anything, bit odd. I ordered fish and chips instead. How on earth can you get mushy peas and tartare sauce wrong, same for my partner too. By this time the noise from other customers was terrible. I asked for a new knife and fork, he returned and just dumped this on the table, said nothing, very rude and unprofessional. Deserts were ok although I expected the cappuccino mouse to be just that, instead it was hard ice-cream with foam on the top. There was one waiter who was professional. Overall a terrible experience. Obviously the bar man prefers to serve rowdy locals.
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