Arena Hotel by the Beach

酒店挺老的，但是服務態度很好

The stuff was very unpleasant. The hotel inside is very old and derty. The hotel pool for most days of our staying was close because they are missing staff!! Read the reviews on other sites and don't repeat our mistake.

Went with 2 friends and payed for the double couch bed. The room was dirty (blood stains on the couch, scratches on the bed,etc.). Staff was unpleasant even rude at times. Apparently they don't give any sets of spare linen and the front desk closes at 11 so me and my friend had to sleep without any pillows or blankets. Absolutely terrible experience if you want something on the beach there are plenty of better places in the area than this dump.

The pool was nice. But it closed at 6:00 pm - sunset was at 7:40. And it did not open untill 11:00 am which was checkout. We arrived at 2:35 pm. Met a person at the deak who told us that check in was at 3:00 pm - which was true. She told us that our reservation was for two nights. That was incorrect- it was for one night. She barked at us to sit down as check in is at 3:00. At 3:10 we knocked on the door. She said a room is not ready and promptly left as her shift was done. Someone else came and had to start over. A room was not avaliable until 4:00 pm. No compensation was offered or given for the delay. The breakfast was bare. The food choice was quite limited. Someone was making what seem to be omelets - but had no fillings ie cheese, mushrooms, onions etc. so he was making egg rings in iul. Everything else was premade. They did not have regular coffee - just instant and through a machine. The air conditioning in the room did work well. The room was quite dated. There was no service, bellhop, concierge etc.

The property was filthy and the rooms and hallways smelled like smoke. The swimming pool area looked like a listeria breeding ground. There were homeless people squatting in the hotel. Something was wrong with the fan and it sounded like an aircraft was in my room so could not sleep.

The staff was amazing! So kind and very helpful