Henrietta House, A Member of Radisson Individuals

Henrietta House, A Member of Radisson Individuals recensioner

Henrietta House, A Member of Radisson Individuals

27-29 Henrietta St, Bath, BA2 6LR, United KingdomVisa hotellinformation
Henrietta House, A Member of Radisson Individuals
Henrietta House, A Member of Radisson IndividualsHenrietta House, A Member of Radisson IndividualsHenrietta House, A Member of Radisson Individuals
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Gästrecensioner

4/5
Mycket bra
71 recension
Verifierade recensioner
Läge och interiör4.1
Bekvämligheter3.9
Service4.0
Renlighet4.1
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Alla recensioner(71)
Positiva recensioner(35)
Recensioner med foton/video(9)
Negativa recensioner(16)
Marilyn Q
traditionellt standardrum
Bodde på juli 2024
Affärsresenärer
4 recension
5.0/5
Enastående
Publicerades 29 aug. 2024
I had a fantastic stay at this 4-star hotel! The receptions were friendly and attentive, making me feel welcome from the start. My room was clean, spacious, and well-appointed with modern amenities, and the bed was super comfortable. The breakfast buffet offered a great variety of delicious options I enjoyed the hotel’s historical building.The location is convenient for exploring the city, making it a perfect choice for both business and leisure travelers. Overall, a wonderful experience—I highly recommend it and will definitely stay here again!
Översätt
Svar från boendet: Dear Guest,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,Reservation Team
Jia Jia
Boutique Standardrum
Bodde på nov. 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 6 dec. 2024
Service was very good and the location of the hotel was very convenient. We were greeted by Rajeev who was really helpful and accommodative. He and his colleague went out of their way to assist us and made sure we were looked after. Would definitely stay here again the next time we’re in Bath.
Översätt
Svar från boendet: Dear Jia,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,Reservation Team
Gästanvändare
Boutique Standardrum
Bodde på sep. 2024
Affärsresenärer
2 recension
2.7/5
Publicerades 20 okt. 2024
I so wanted to love this hotel. Sadly I got basement room with a window out to a moldy stained area below the pavement. I've never wanted to leave a room so much when I woke up in the morning. When I first arrived I was overwhelmed by perfumed cleaning products that never went away. Ultimately I think it was masking some damp or other smell and I began to worry that I migth not be good for my health. The staff were lovely
Översätt
Svar från boendet: Dear Guest Thank you for taking the time to share your feedback from your visit to the Henrietta House, a member of Radisson Individuals . Please accept our sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Henrietta House, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely, Henrietta House, a member of Radisson Individuals
Salim Bagadeem
Boutique Superior-rum
Bodde på maj 2024
Par
8 recension
2.5/5
Publicerades 18 juni 2024
Parking is an issue. Extra fee charge
Översätt
Svar från boendet: Dear GuestThank you for taking the time to share your feedback.Please accept our sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration to seek a prompt improvement.On behalf of all the ambassadors at Henrietta House, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely,Henrietta House, a member of Radisson Individuals
Lê
Bodde på dec. 2023
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 23 jan. 2024
Everything is amazing, Staff are great, especially Raj. Will come back !
Översätt
Svar från boendet: Dear Guest,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,Henrietta House
CT’ng
Bodde på sep. 2022
Ensamresenärer
12 recension
3.7/5
Publicerades 12 okt. 2022
Boutique English experience within Bath city. Great breakfast and good service.
Översätt
Svar från boendet: Dear GuestThank you for taking the time to share your feedback.On behalf of all the ambassadors at Henrietta House, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely,Henrietta House, a member of Radisson Individuals
Andy0706
Bodde på mars 2023
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 7 apr. 2023
Very very good
Översätt
Svar från boendet: Dear Guest,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,Henrietta House
Gästanvändare
Traditionell svit med 2 sovrum
Bodde på aug. 2024
Familj
4 recension
4.8/5
Otroligt
Publicerades 17 sep. 2024
入住傳統家庭房,兩間卧室(大床房,和標間),一個衞生間,living room,一家四口沒有問題。由於是頂層,層高不高。 早餐對三個180以上的男士不夠,每次都點需要額外付費的。但在退房時居然免單了,額外的驚喜。 設施舊了,但勝在乾淨。
Översätt
Svar från boendet: Dear Guest,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,Reservation Team
CarolWan
Bodde på juni 2024
Res med vänner
20 recension
1.5/5
Publicerades 22 juli 2024
酒店外觀和地理位置不錯,但是,內部非常糟糕,房間佈局就像迷宮一樣,要上樓,下樓,拐無數彎,沒有電梯直達,要手拎箱子上下,好不容易找到房間,開門一股味道,沒有空調風扇,甚至沒有窗户通風,面積非常小,箱子不能平鋪打開,衞生不行,連住居然沒有人打掃,總之感覺非常差,我的朋友也給了最差評價,非常不推薦入住。
Översätt
Svar från boendet: Dear GuestThank you for taking the time to share your feedback.Please accept our sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration to seek a prompt improvement.On behalf of all the ambassadors at Henrietta House, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely,Henrietta House, a member of Radisson Individuals
Buanfenshouderena
Trebäddsrum Boutique
Bodde på aug. 2023
Familj
33 recension
5.0/5
Enastående
Publicerades 2 sep. 2023
Pleasing music, beautiful lighting and wonderful setting of room. Staff are so sweet and patient as well. The food was great and provided choices for vegan. 音樂優美,燈光柔和,房間佈置令人舒適。工作人員很貼心也很耐心。食物非常美味,充分考慮素的主義者。
Översätt
Svar från boendet: Dear Guest,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,Henrietta House
arcplus
Bodde på aug. 2023
Familj
12 recension
5.0/5
Enastående
Publicerades 10 sep. 2023
代家人預訂,特別滿意!
Översätt
Svar från boendet: Dear Guest,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,Henrietta House
F8483LAlaura
Bodde på nov. 2024
Familj
5.0/5
Enastående
Publicerades 23 dec. 2024
I cannot fault this hotel at all. My mum and I went on a Wowcher deal. It came with a double bed but the hotel was more than happy to change this to a traditional twin room. The traditional twin room was huge! and came with a beautiful fire place, table and chairs and it felt more like being in an apartment than a hotel room with gorgeous high ceilings and chandelier. The reception staff were some of the most friendliest I've ever met and had no problem storing our luggage and opening closing the door for you to come and go. The breakfast was delicious again the staff were very attentive and would swap various food items if you required. My mum was given extra bacon in place of mushrooms and tomato. The service is quick. Our voucher also entitled us to a free bottle of prosecco which were able to drink in their lovely bar area. I will definately be returning and have already recommended to friends and family. The location is great near to Putney bridge and the weir and the hotel is lovely and quiet. We were by the door but we didn't hear anyone.
Översätt
Svar från boendet: Dear Guest Thank you for taking the time to share your experience with us. We are thrilled to read you found all the makings for a wonderful stay Henrietta House, a member of Radisson Individuals and do hope you were able to take some time to relax and unwind during your stay. Your kind praises about our friendly Guest Services team are sincerely appreciated and will be shared with the team, we know they will be delighted! We do look forward to welcoming you back in the near future. Kind Regards, Reservation Team
Jaydeelovesaholiday
Bodde på nov. 2024
Par
3.0/5
Publicerades 8 dec. 2024
A lovely hotel but not without it's problems. We arrived at reception for a lovely spa weekend, when receiving the key to our room, we were then told to go back outside and into another building further down the road, this is not ideal, when you'd like to use the bar on an evening and breakfast in the morning, having to wear a coat etc to walk down the road is less than perfect. However, the breakfast was lovely, staff attentive, and room clean - although very dated and the shower and bath very difficult and time consuming. All in all , in my opinion there are much less expensive and more practical places to stay.
Översätt
Svar från boendet: Dear Jaydeelovesaholiday, Thank you for your feedback. I’m glad to hear you enjoyed the breakfast, the cleanliness of the room, and the attentive staff. However, I sincerely apologise for the inconvenience of having to walk to another building and the issues with the shower and bath. We will review these points to improve the experience for future guests. Kind regards, Rajeev Kumar
Vernon21
Bodde på okt. 2024
Res med vänner
1.0/5
Publicerades 27 nov. 2024
Bedroom (no. 105) was effectively a cupboard. The single bed was built into a dark recess. See photo - the width of the room is from the mirror to the curtain, the length was barely more. It was dark, claustrophobic and hard to move around. The window was obscured by thick frosted film, so no daylight entered the room. It was like sleeping in a cell. The manager did not accept any of these issues when I raised them with Radisson Customer Care.
Översätt
Svar från boendet: Dear Vernon, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand how important comfort and space are for a relaxing stay, and we regret that the room felt claustrophobic and lacked sufficient natural light. We also apologize for the lack of resolution when you raised these concerns with Radisson Customer Care. Please be assured that your comments will be reviewed with the team to address any areas for improvement. We value your feedback and hope to have the opportunity to provide a better experience in the future. Best regards, Rajeev Kumar
CornwallsFinest
Bodde på okt. 2024
Par
3.0/5
Publicerades 10 nov. 2024
Interesting stay .. the room was super bijou and a bit grubby.. smelt of drains on occasions .. mastic and press plates for WC worn or dirty which is a shame .. Friendly staff .. breakfast was ok quite basic and coffee was weak but overall ok .. would not rush to stay again albeit great location
Översätt
Svar från boendet: Dear Guest, Thank you for sharing your feedback. While I’m glad you found our staff friendly and appreciated the location, I’m sorry to hear that some aspects of your stay, including the room condition and breakfast, did not meet your expectations. Your comments are noted and will help us improve. We hope you might consider giving us another chance in the future. Best regards, Rajeev Kumar