Premier Inn Livingston (Bathgate)

No. 12345

Excellent hotel with excellent service very easy to check in very clean and very friendly staff. Room was excellent and d the price was very reasonable for our length of stay. Breakfast was excellent with plenty of choice and the staff at breakfast were very friendly and helpful.

Absolutely destroyed by the closure of the restaurant. Another example of the closing down restaurants and replacing them with mediocre classless feeding rooms. The whole family pub is what used to sell premier inn's. Not anymore, they have decided to close down most of the Beefeaters and Brewers Fayres and replace them with premier inn restaurants that are only open to hotel guests (when they're open at all) most of the staff have left. Now what you have is an cold empty pub, with only a handful of guests, choosing nasty food from a shrunken down menu. There is absolutely NO ATMOSPHERE at all. Honestly, its like a travel lodge now, just without the migrants. The CEO needs to resign and the shareholders need to read this. Get rid of that lame duck CEO now before you reduce your business to nothing more than a footnote in the history of hotels.

Booked last minute when up visiting Edinburgh and we were pleasantly surprised by the recent refurbishment of this hotel. The rooms are modern and fresh but we were pleased to see the same friendly faces working on the desk in the morning. The pub next door was shut but the receptionist couldn’t have been any more helpful with helping us order food from a local takeaway after a long drive. Always enjoy staying in this hotel and look forward to our next stay before Christmas. Keep up the good work!

Stayed here about 10 years ago for the same reason. Good prices for rooms not too far from the venue. Staff friendly. I was in room 205 a I didn’t want to move this room give it was next to all my family which I needed for my toddler and my parents, but my room was 24-25 degrees Celsius the whole time. It was so uncomfortable to get ready for a wedding and there was no way of controlling it. The window was open, the fan was on. It was really challenging. The bathroom was stinking though, and I mean foul. We were literally gagging whenever we had to use it. A horrible sewage smell. The bed in this room was also really quite old. Normally Premier inn beds you’re guaranteed a good mattress and a decent nights sleep regardless of what’s going on. Not so much in room 205. Needs an upgrade, a plumber and a heating engineer unfortunately.

The bed was comfy all the staff was very friendly the food was amazing me and my gran had a disability room it was very clean repection staff was fantastic 100/10 the breakfast room was fantastic they where very kind and help my gran to get to her table

Newly modernised, staff great, beds very comfortable. Nice and quiet. Lovely breakfast. Convenient location.

Booked an overnight stay and was not told at any point in the three emails I received was it mentioned that the restaurant was closed

Stayed last week in room 4 for 2 nights. What a disaster, a good nights sleep is impossible as the room next to it is used we think as a laundry which runs all night long, SHOCKING. Your website recommends telling a member of staff……….thats a laugh, they are SO thin in the ground. When I got home I tried phoning the hotel to complain but of course there’s no person to pick up the call. I went on line and filled in your feedback form, however when I pried to send it the system did not like my booking reference so I was completely stuck. It’s no wonder you do not pay out refunds nobody can talk to you. We did mention on day 1 to a real person that the fan in our bathroom was not working but nothing was done about it. You are no longer a budget priced place to stay so stop treating guests with poor service We will NOT be back to this location for fear of getting room 4 again.