Premier Inn Livingston (Bathgate)

No. 12345

Great bed good sleep . extra clean.quiet place . beautiful breakfast.great atmosphere .great friends there to talk with .the disappointment was the salmon crouton mail course at Toby Carvery . little salmon in it .of course not your fault.they said they only bought it in not cooked and prepared by the chef

The room was nice and clean, but cramped as set up with an additional single bed. HOWEVER, the room was very cold when we arrived as the heating was off. It took over an hour to warm up. The bathroom remained very cold and appeared to have no working heating at all, and the towel rails were not heated either. We had been travelling all day and didn’t want to go through all the hassle of complaining and being moved. Overall, not the most welcoming stay.

Very good value for money, staff friendly, no issue leaving bags as check in was not open, rooms clean with tea and coffee facilities, Bayliss and Harding soap and shower gel and a good variety of food for breakfast, both continental and cooked.

We found the Hotel clean and tidy, the staff friendly and helpful. During our stay we purchased breakfast each morning - the food was well presented, looked fresh and was plentiful. The staff in the breakfast area were extremely helpful so this part of our stay is rated as excellent. Unfortunately our stay was let down by other factors. We were generally disappointed with our Premier Plus room. Our visit was for 2 persons for 11 nights - therefore its reasonable to assume we would have two suitcases but, in my opinion, there is very little floor area to store luggage. also practically zero shelves / drawers for emptying basic items from our suitcases. A light on a steel tri-pod with 40cm shade plus a long heavy bench situated along the bottom of the bed walking area seems to be more important than storage facilities. The bathroom, again in my opinion, is very nice but lacks practicality - no handrail to assist in getting in/out of shower cubical or for use whilst having a shower. The small shower door opens outwards allowing water to drain onto the floor when leaving the the shower and the towels stay damp as I think the towel rail is basically useless for 2 small and 2 large towels. The distance between the end of the bed and the large bench seat is approximately 50 cm and whilst walking past the end of bed, especially at night, if your not extremely careful, your toes hit the metal casters which protrude from the metal bed frame - again in my opinion this could possibly be classed as a hazard area. Bruised toes can be quite painful. Other similar hotel chains seem to have the bed supported well within the contours of the unit. Parking for Blue Badge holders is a problem - I think there is only 4 spaces which seems to be a low percentage in relation to the number of guest rooms. I was only able to park using our Badge 3 nights out of our 11 night stay due to spaces being taken up by Non- Blue Badge holders. Although the Hotel has signs requesting guests report the problem to the reception I really think the Hotel management should enforce the rules, rather than requesting the guest to do so. Hoping the comment's are taken as constructive and maybe room features for a longer stay, not just 1 or 2 nights, could be considered. I'm sure in my opinion a rating of 5 stars rating could then be achieved.

A hotel that delivered exactly what I was looking for. The check-in staff resolved my check-in issue quickly. Room was very comfortable with a good shower too. Breakfast was good and good value for money. Breakfast staff were very friendly and cheerful.