Pacific Palace Hotel recensioner

The hotel looks grand from the outside but it is very badly maintained. We changed room on second day but it is worse.... When I checked in, it was already almost 9pm and a group of Vietnamese tourists was waiting to checked in before me. It was a long wait and deposit amount wasn't being mentioned upfront. The hotel should indicate this even at the booking. It was 300K, luckily I exchanged some cash earlier. My room wasn't available and they "upgrade" me to a family room. I thought it was better but no, that's the beginning of my nightmare. The furniture is very old and there are weird unknown things hanging at the aircon outlet. Chips at the table top glass , which is an extreme safety hazard for kids. As it was already very late, I rested and made a complaint via trip. The response was slow and eventually they agreed to change a room. It looked better but the basin was leaking from an unknown place and wet the toilet floor :( This room cost me almost 3x the price of other better hotels at batam yet I received less than half the value from the much significantly cheaper hotel. The management probably does not care about the aged furniture and facilities. Last but not least, the hotel W-Fii is unsecured and badly managed. They use cheap and outdated ubiquiti access point at the lobby and common area , and created shared wifi point without password using Mikrotik routerboard and make 3 roooms sharing one tiny wifi router. The Wi-Fi roaming experience is extremely bad. I have never seen such a bad IT setup in an hotel before. As a Wi-Fi specialist in the region, this is really a very disappointing setup. I will not come back for good to this hotel. I will strongly recommend you not to visit this hotel until they get a major revamp. If you have too much money to burn and do not mind a crap low class facility hotel, feel free be the next victim ....