Four Points by Sheraton Batam

It's a mere 10 mins car ride from harbour bay ferry terminal. We booked 2 rooms and requested for connecting room, the beds in twin room were huge cos they combined 2 super single beds. Service was pretty good 8/10 for me, though some junior staff were not so experienced or conversant in english but they tried their best. Told 1 service staff that we were short of 1 set of cutlery, he nodded and went into the kitchen, came out but resumed with his usual duties. I wasnt sure if he understood or he forgot about my request but i approached another staff who quickly attended to our request. We stayed for 2 nights and both breakfast menu were the same. There werent much choice at the breakfast table given it is a 4-star hotel. I stayed during the vesak day long holiday weekend and surprisingly it wasnt as crowded as i expected, in fact tables are readily available when i went at 9.30am. Pool is small and the kids complained of pool residue when they showered. Ordered grab food and they will call to ask if we would prefer self collection or have it delivered to the room. Water pressure was low and i took double the time to shower. If u are not fussy with the water pressure, it's quite a nice place to stay.

It was a great experience staying at four points batam Staff A.YU has be attentive & generous towards us by recommending stuff around batam and she has a very friendly and welcoming attitude throughout our stay. ❤️😊

Very good service especially by the cafe restaurant during the breakfast buffet, something you must Try! They even have suprise From trolley during your dining like Bar Attack where they give you Special drinks to test