Mercure Selangor Selayang

Mercure Selangor Selayang recensioner

Mercure Selangor Selayang

No B G 12, Dataran Emerald, Jalan Ps 11, Prima, Batu Caves, Selangor, 68100, MalaysiaVisa hotellinformation
Mercure Selangor Selayang
Mercure Selangor SelayangMercure Selangor SelayangMercure Selangor Selayang
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Gästrecensioner

7.9/10
Bra
199 recension
Verifierade recensioner
Läge och interiör7.7
Bekvämligheter7.7
Service7.9
Renlighet8.2
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Alla recensioner(199)
Positiva recensioner(188)
Recensioner med foton/video(67)
Utmärkt vistelse!(36)
Rent och städat(35)
Utmärkta rum(31)
Praktisk parkering(10)
Utmärkt läge(10)
Dåligt fungerande luftkonditionering(7)
Stora rum(6)
Bekväm säng(3)
Negativa recensioner(11)
XIFU ZACK
Superior-tvåbäddsrum
Bodde på mars 2025
Ensamresenärer
62 recension
10.0/10
Enastående
Publicerades 2 maj 2025
Hotel sangat bersih dan selesa. Kedudukan pintu tandas agak terdedah. This hotel so nice but quite far from mall.
Översätt
6/10
Svar från boendet: Tetamu yang Dihormati, Kami amat menghargai komen mengenai penginapan anda baru-baru ini bersama kami di Mercure Selangor Selayang. Kami gembira anda mengalami pengalaman penginapan yang baik dan sentiasa berbesar hati untuk menerima maklum balas positif. Saya akan berkongsi komen ini dengan pasukan kami dan saya pasti maklum balas ini akan menjadi galakan kepada semua kakitangan kami sambil kami berusaha untuk terus meningkatkan kualiti perkhidmatan kami. Terima kasih sekali lagi kerana berkongsi pengalaman anda, dan kami berharap dapat mengalu-alukan anda kembali lagi untuk penginapan bersama kami di masa hadapan. Yang benar, Pengurus Hotel Kluster Vengkates Rao
YANG WANJU
Superior-rum med en dubbelsäng
Bodde på mars 2025
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 13 apr. 2025
My first to Kepong area in KL. It’s Very nice, clean and quiet hotel. I like it
Översätt
Svar från boendet: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us.Sincerely,Vengkates RaoCluster Hotel Manager
Yi Siang
Superior-tvåbäddsrum
Bodde på feb. 2025
Familj
23 recension
2.0/10
Publicerades 15 apr. 2025
Room is warm and the breakfast is terrible. wont come back again in the future.
Översätt
Svar från boendet: Dear Sir / Madam. Due to the booking details is different from the reviewer name, we unable to determine either you had actually experienced or stayed with us. We are unable to identify you as one of our actual guest based on the stay records we have. Unfortunately we will only acknowledge this review as a mistaken stay review which guest had not stay or experienced. Thank you. Sincerely, Arief Room Division Manager
Daniel Saharudin
Superior-rum med en dubbelsäng
Bodde på feb. 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 23 mars 2025
Wonderful love it so much . This place is so close to the Hospital Selayang.
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
Syah Irwan
Superior-rum med en dubbelsäng
Bodde på dec. 2024
Affärsresenärer
2 recension
8.0/10
Mycket bra
Publicerades 23 jan. 2025
Stay here to attend a meeting nearby. Satisfactory stay. Good business hotel Checked in late around 11pm. No issues. Location is easy to find and ample parking
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
drdeemd
Superior-tvåbäddsrum
Bodde på jan. 2025
Affärsresenärer
3 recension
10.0/10
Enastående
Publicerades 19 mars 2025
Very spacious, clean room and bathroom. Comfortable bed. Breakfast was good.
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
Bob razak
Superior-tvåbäddsrum
Bodde på mars 2025
Par
11 recension
7.5/10
Publicerades 27 apr. 2025
Everything was good except breakfast..not worth RM48 per person and basement parking lot a bit confused
Översätt
Svar från boendet: Dear Valued Guest, Thank you for taking the time to tell us about your recent experience at the Mercure Selangor Selayang. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better improve your future experience.Sincerely,Vengkates Rao. Cluster Hotel Manager
Syamil Family Trip
Superior-tvåbäddsrum
Bodde på sep. 2024
Familj
23 recension
3.5/10
Publicerades 21 okt. 2024
The room not well clean & calm. Its look like 3 star and below. Little bit messy. The breakfast was really bad and not variety. Poor food quality & and the price does not reflect with the foods. Its too bad.
Översätt
Svar från boendet: Dear Valued Guest,Please give us the opportunity to humbly apologize for the inconveniences that you have experienced during your stay with us. Your willingness to share your thoughts are highly appreciated.At Mercure Selangor Selayang, we are committed to provide our guests with the highest quality of services and facilities. We sincerely regret the short fall of our service in this instance. Your feedback is important to the success of our organization as we rely on you our guest to tell us, how we are doing and how we can better meet your needs.Please note that these challenges was a true exception to our normal practices. Rest assured that we are acting appropriately to address the problem that you have faced. All our efforts are concentrated in preventing future occurrences.Your willingness to share your experience with us is genuinely appreciated. I hope you would give us the opportunity to better improve your future experience, as we would like to provide you with the level of service you expect from Mercure Selangor Selayang.Sincerely,Vengkates RaoHotel Manager
bobbyratnam77
Superior-tvåbäddsrum
Bodde på aug. 2024
Par
8 recension
8.0/10
Mycket bra
Publicerades 3 dec. 2024
Nice hotel Well maintained Room is spacious Parking is free Staff are friendly Keep it up Mercure
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
Anonym användare
Superior-rum med en dubbelsäng
Bodde på aug. 2024
Par
2 recension
10.0/10
Enastående
Publicerades 16 sep. 2024
Cheap and very affordable for a beautiful and cozy hotel. Delicious food too ❤️
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you back again and your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager
R4FT
Superior-rum med en dubbelsäng
Bodde på mars 2025
Affärsresenärer
5 recension
10.0/10
Enastående
Publicerades 7 apr. 2025
Room is spacious and kept very clean and neat.... Amenities are good....
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay experience and It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
Kah Beng Ewe
Superior-rum med en dubbelsäng
Bodde på nov. 2024
Affärsresenärer
4 recension
8.0/10
Mycket bra
Publicerades 30 dec. 2024
The hotel provided a quick response when I messaged them about my late check-in issue, which was very reassuring. They also offer free parking, which is a great convenience. The toilet was clean and well-maintained, adding to the overall positive experience.
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
YY
Superior-rum med en dubbelsäng
Bodde på aug. 2024
Affärsresenärer
24 recension
10.0/10
Enastående
Publicerades 23 nov. 2024
Very nice and very good location.
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
Anonym användare
Superior-tvåbäddsrum
Bodde på okt. 2024
Familj
8 recension
9.0/10
Utmärkt
Publicerades 23 nov. 2024
Everything was ok except the towels. Should replace with new towels. Room service was good. The food was deliciois esp the burger . Thank you!
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a good stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take note on the comments on the bathroom linen conditions. We will act accordingly based on your comment for further improvement. Thank you again for sharing your experience, and we hope to welcome you back again for another stay with us. Sincerely, Vengkates Rao Cluster Hotel Manager
Hajah Rohani
Rum Superior Executive
Bodde på nov. 2024
Familj
18 recension
8.0/10
Mycket bra
Publicerades 27 jan. 2025
Nice room clean but front office staff at the reception is not friendly…
Översätt
Svar från boendet: Dear Guest. Thank you for taking your time on giving your feedbacks and comment in-regards to your stay at Mercure Selangor Selayang. Unfortunately due to the stay was actually in December last year, we are unable to deduce the accuracy of this feedback of the front office team level of service. However we take it positively as a self motivation to better improve ourselves. Thank you again on sharing your experience. SincerelyAriefRoom Division Manager