Hard Rock Hotel Penang recensioner

Svar från boendet: Hi Adrita,Thank you for sharing your experience with us!We're glad you enjoyed the easy beach access and took advantage of our in-room music amenities rocking out in your own space is what Hard Rock is all about! We appreciate your honest feedback about the live music quality. While we aim to deliver high-energy performances, we understand every location has its own vibe and we’ll certainly share your comments with our entertainment team for improvement.We’re happy to hear it was overall a good stay and we hope to welcome you back again soon perhaps for an even better jam session next time!Warm regards,Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi ChrisLSL,Thank you for taking the time to share your detailed feedback with us following your recent stay.We’re glad to hear that your check-in experience was smooth and that our team greeted you with a warm smile. It’s great to know your kids enjoyed the swimming pool and that you appreciated the easy access to the beach and nearby cafes.We sincerely regret to hear about the less pleasant aspects of your experience, especially the queuing during breakfast and the perception of inconsistent service. Please accept our apologies for any discomfort or disappointment this may have caused. Your comments regarding cleanliness and staff responsiveness are taken seriously and have been shared with the relevant teams for immediate attention and improvement.We’re happy you enjoyed the nasi lemak it’s certainly one of our guests’ favourites, and we're pleased it stood out for you.Your feedback is invaluable and helps us in our continuous efforts to provide better experiences for all our guests. We hope to have another opportunity to welcome you back for an even more enjoyable stay.Warm regards,Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi CHAWALIT,Thanks for taking the time to write us a review of your stay.Happy to see that we were able to show you a good time and even happier to read that you'd like to come back!Can't wait for your return.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi there,Thank you so much for your fantastic feedback!We’re absolutely thrilled to know you enjoyed the clean and stylish room, the rock-and-roll atmosphere, and our spacious pool it’s great to hear that it struck the perfect balance between fun and relaxation! Most of all, we’re glad our team made your stay smooth and enjoyable from start to finish.Your kind words mean a lot to us and we truly appreciate the recommendation. We look forward to welcoming you back to Hard Rock Hotel Penang for another unforgettable experience. Rock on,Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi there,Thank you for the amazing review!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Izyan Izani,Thank you for sharing your experience with us. We’re so happy to hear that your daughter enjoyed the pool and that it made your trip special. Creating memorable moments for families is what we love to do!We look forward to welcoming you back for another fun stay.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Jolene Kang,Thank you for your feedback.We're happy to see that you had such a great time with us despite there being some aspects of your stay that you felt could be better. Your feedback of the issues you raised has been shared with the relevant department heads for their immediate improvement. Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi wirelessed,Thank you for the amazing review!We are glad to read that your family enjoyed your experience with us. The hotel is regularly awarded as one of the best family hotels in Asia, and we are proud of the family friendly facilities and services that we offer.Thank you for staying with us and we hope to welcome you all back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Lok2628,Thanks for the terrific review, we love having you as our guest!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Olga,Thank you for your lovely review! We're so glad to hear you enjoyed our beachfront location, facilities, service and that the sounds of the sea and nature added to your relaxing experience. It’s also wonderful to know you appreciated the breakfast variety.We hear your feedback on the Wi-Fi access process and agree it could be more convenient. We’ll certainly take this into consideration for future improvements to enhance guest comfort.We look forward to welcoming you back for another great stay!Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi s.nawal,Thank you for the amazing review!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi there,Thank you for the amazing review! We’re thrilled to hear that you and your family had such an awesome time with us at Hard Rock Hotel Penang. It’s fantastic to know your kids enjoyed the stay, loved the big pool, and had a blast on the water slides!We’re also happy you enjoyed the food ,our team works hard to serve up awesome flavors for everyone. Your kind words truly mean a lot to us.We can’t wait to welcome you and your family back for another rockin’ stay soon!Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi,Thank you for taking the time to share your experience with us!We’re delighted to hear that you enjoyed our pool facilities and beachside location, especially as a family-friendly destination. It’s also wonderful to know that our staff made a positive impact on your stay ,we’ll be sure to pass along your kind words to her!We’ve taken note of your comments regarding the lighting in both the corridor and the room. Your feedback is valuable and will be shared with our team for future improvement.Thank you once again for staying with us. We hope to have the opportunity to welcome you and your family back for an even better experience in the near future!Rock On! Tobias Lackermeier Executive Assistant Manager

Svar från boendet: Hi et10,Thank you for the amazing review!We’re delighted to hear that you and your boy had a wonderful impromptu getaway with us! It’s great to know that you enjoyed a smooth check-in, the pool, and the overall relaxing atmosphere. Indeed, the sandy area around the swimming pool has been in place since the hotel opened in 2009. The idea behind this concept is to create a beach-like experience for our guests, as the seaside area in Penang is not so swimming friendly due to the jellyfish situation. Most of all, we’re glad our team could make your stay memorable. We look forward to welcoming you back for another rockin’ experience!Rock On!Tobias LackermeierExecutive Assistant Manager