Batu Ferringhi Beach Penang, Batu Ferringhi, Penang, 11100, MalaysiaVisa hotellinformation
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Gästrecensioner
9.1/10
Utmärkt
467 recension
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Verifierade recensioner
Läge och interiör9.0
Bekvämligheter9.0
Service9.2
Renlighet9.2
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Alla recensioner(467)
Positiva recensioner(453)
Recensioner med foton/video(219)
Utmärkt vistelse!(205)
Utmärkt för barn(83)
Utmärkt pool(83)
Utsökt frukost(40)
Fin havsutsikt(34)
Har faciliteter för barn(23)
Elegant miljö(20)
Nära stranden(13)
Negativa recensioner(14)
Adrita
Havsutsikt Deluxe Rum
Bodde på maj 2025
Familj
1 recension
9.0/10
Utmärkt
Publicerades 5 juli 2025
A good place with a great access to the beach. A short walk, If you are willing to explore the happening side of the beach. If you love music & want to play instruments, you can order those in room. amazing ! Hoever the quality of live music is much better in the Desaru one. Ovetall a good stay.
Översätt
Svar från boendet: Hi Adrita,Thank you for sharing your experience with us!We're glad you enjoyed the easy beach access and took advantage of our in-room music amenities rocking out in your own space is what Hard Rock is all about! We appreciate your honest feedback about the live music quality. While we aim to deliver high-energy performances, we understand every location has its own vibe and we’ll certainly share your comments with our entertainment team for improvement.We’re happy to hear it was overall a good stay and we hope to welcome you back again soon perhaps for an even better jam session next time!Warm regards,Tobias LackermeierExecutive Assistant Manager
ChrisLSL
Havsutsikt Deluxe Rum
Bodde på maj 2025
Familj
11 recension
8.0/10
Mycket bra
Publicerades 29 juni 2025
We had a night stay with 3 rooms including breakfast. Check in is smooth and receptionist is friendly with smile. Kids had enjoyed the swimming pool. There’s just a few steps to walk out to the beach. Alongside has newly opened cafe and restaurant. Breakfast has variety of choices but you need to queue if you are going at peak hour after 9am. Yes, queueing is the most unbearable part. I have never encountered such experience before you need to queue and split table for having breakfast which kinda spoil of mood. Staffs easily get annoyed when you asked for help. Not sure if I am bias but the treatment seems like a bit different compared to the white. However, the food is the salvation and nasi lemak is the signature that you must try. Cleanliness is a big issue that need to be improved. Location is not really strategic if you wish to explore Georgetown and find nice local food. Overall, it’s an okay choice for us for this stay.
Översätt
Svar från boendet: Hi ChrisLSL,Thank you for taking the time to share your detailed feedback with us following your recent stay.We’re glad to hear that your check-in experience was smooth and that our team greeted you with a warm smile. It’s great to know your kids enjoyed the swimming pool and that you appreciated the easy access to the beach and nearby cafes.We sincerely regret to hear about the less pleasant aspects of your experience, especially the queuing during breakfast and the perception of inconsistent service. Please accept our apologies for any discomfort or disappointment this may have caused. Your comments regarding cleanliness and staff responsiveness are taken seriously and have been shared with the relevant teams for immediate attention and improvement.We’re happy you enjoyed the nasi lemak it’s certainly one of our guests’ favourites, and we're pleased it stood out for you.Your feedback is invaluable and helps us in our continuous efforts to provide better experiences for all our guests. We hope to have another opportunity to welcome you back for an even more enjoyable stay.Warm regards,Tobias LackermeierExecutive Assistant Manager
CHAWALIT
Havsutsikt Deluxe Rum
Bodde på maj 2025
Par
1 recension
10/10
Enastående
Publicerades 17 juni 2025
Tiptop service from Hard Rock Penang!!! First Hard Rock we check in also 🫡 next time definitely will check in again 🙏🏻
Översätt
Svar från boendet: Hi CHAWALIT,Thanks for taking the time to write us a review of your stay.Happy to see that we were able to show you a good time and even happier to read that you'd like to come back!Can't wait for your return.Rock On!Tobias LackermeierExecutive Assistant Manager
Anonym användare
Havsutsikt Deluxe Rum
Bodde på apr. 2025
Annat
2 recension
10/10
Enastående
Publicerades 4 juli 2025
I had a fantastic stay at Hard Rock Hotel! The room was clean, stylish, and filled with cool rock-and-roll vibes that made the experience unique and memorable. The facilities were excellent — the pool was spacious and perfect for both relaxation and fun. The staff were incredibly friendly and helpful, making the check-in and check-out process smooth and pleasant. Overall, a wonderful hotel with great service and atmosphere. Highly recommended
Översätt
Svar från boendet: Hi there,Thank you so much for your fantastic feedback!We’re absolutely thrilled to know you enjoyed the clean and stylish room, the rock-and-roll atmosphere, and our spacious pool it’s great to hear that it struck the perfect balance between fun and relaxation! Most of all, we’re glad our team made your stay smooth and enjoyable from start to finish.Your kind words mean a lot to us and we truly appreciate the recommendation. We look forward to welcoming you back to Hard Rock Hotel Penang for another unforgettable experience. Rock on,Tobias LackermeierExecutive Assistant Manager
Anonym användare
Svit Roxity Kids
Bodde på apr. 2025
Familj
4 recension
9.5/10
Otroligt
Publicerades 27 maj 2025
Friendly and helpful staff. Breakfast was good. The play area was well maintained.
The journey time to go to town area during peak hours can be abit long. But the hotel accommodation itself was very good.
Perfect for families with small kids.
Översätt
Svar från boendet: Hi there,Thank you for the amazing review!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
Izyan Izani
Havsutsikt Deluxe Rum
Bodde på maj 2025
Familj
2 recension
8.0/10
Mycket bra
Publicerades 5 juni 2025
The pool is nice. My daughter enjoy it so much! That was the whole point of this trip
Översätt
Svar från boendet: Hi Izyan Izani,Thank you for sharing your experience with us. We’re so happy to hear that your daughter enjoyed the pool and that it made your trip special. Creating memorable moments for families is what we love to do!We look forward to welcoming you back for another fun stay.Rock On!Tobias LackermeierExecutive Assistant Manager
Jolene Kang
Deluxerum med utsikt över poolen
Bodde på apr. 2025
Familj
1 recension
7.5/10
Publicerades 31 maj 2025
There was a sewer smell in our room, and you can heard the lounge music past bed time. Location was good. Kids club was nice, and they’re flexible to let the kids stay longer if it’s not crowded
Översätt
Svar från boendet: Hi Jolene Kang,Thank you for your feedback.We're happy to see that you had such a great time with us despite there being some aspects of your stay that you felt could be better. Your feedback of the issues you raised has been shared with the relevant department heads for their immediate improvement. Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Tobias LackermeierExecutive Assistant Manager
wirelessed
Svit Roxity Kids
Bodde på apr. 2025
Familj
1 recension
9.5/10
Otroligt
Publicerades 12 maj 2025
Great family friendly hotel! Booked the Roxity suite with separate roll out bed for kids with a partition. Our kids loved the slides. The beach is okay, quite coarse, the pool is so exciting that we didn't go to the beach at all.
Översätt
Svar från boendet: Hi wirelessed,Thank you for the amazing review!We are glad to read that your family enjoyed your experience with us. The hotel is regularly awarded as one of the best family hotels in Asia, and we are proud of the family friendly facilities and services that we offer.Thank you for staying with us and we hope to welcome you all back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
Lok2628
Svit Roxity Kids
Bodde på apr. 2025
Familj
5 recension
10/10
Enastående
Publicerades 10 maj 2025
We were very happy with the service at Hard Rock Hotel! The pool was clean, breakfast was delicious, and the room was clean and comfortable. Our kids had a great time. Thank you, Hard Rock Hotel, for giving us such a memorable experience!
Översätt
Svar från boendet: Hi Lok2628,Thanks for the terrific review, we love having you as our guest!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
Olga
Havsutsikt Deluxe Rum
Bodde på mars 2025
Familj
20 recension
10/10
Enastående
Publicerades 4 maj 2025
Great location, facilities and service! Terrific sea waves sound and birds singing from the balcony. Great breakfast, good variety of cuisines. The wifi could be better given on a card or something - we had to turn the TV on to get it, which is not convenient - few people use TVs these days. Other than that all is great!
Översätt
Svar från boendet: Hi Olga,Thank you for your lovely review! We're so glad to hear you enjoyed our beachfront location, facilities, service and that the sounds of the sea and nature added to your relaxing experience. It’s also wonderful to know you appreciated the breakfast variety.We hear your feedback on the Wi-Fi access process and agree it could be more convenient. We’ll certainly take this into consideration for future improvements to enhance guest comfort.We look forward to welcoming you back for another great stay!Rock On!Tobias LackermeierExecutive Assistant Manager
s.nawal
Hillview Deluxe Room
Bodde på maj 2025
Familj
31 recension
10/10
Enastående
Publicerades 22 juni 2025
Awesome..great n wonderful stay...will repeat again n again...
Översätt
Svar från boendet: Hi s.nawal,Thank you for the amazing review!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
Anonym användare
Svit Roxity Kids
Bodde på mars 2025
Familj
8 recension
10/10
Enastående
Publicerades 25 apr. 2025
Im sure i will repeat! Hardrock is the best hotel for every one to stay. My kids also enjoy stay at here. The food awesome, the pool is big the water slide also awesome.
Översätt
Svar från boendet: Hi there,Thank you for the amazing review! We’re thrilled to hear that you and your family had such an awesome time with us at Hard Rock Hotel Penang. It’s fantastic to know your kids enjoyed the stay, loved the big pool, and had a blast on the water slides!We’re also happy you enjoyed the food ,our team works hard to serve up awesome flavors for everyone. Your kind words truly mean a lot to us.We can’t wait to welcome you and your family back for another rockin’ stay soon!Rock On!Tobias LackermeierExecutive Assistant Manager
Gästanvändare
Hillview Deluxe Room
Bodde på mars 2025
Reser med vänner
6 recension
9.5/10
Otroligt
Publicerades 18 apr. 2025
Nice hotel near the beach. They have great pool facilities and it's great for families with small children. There are nice beachside restaurants. The corridor leading to the hotel rooms were rather dim. The hotel staff were friendly and helpful in particular a lady name Mariel. I was not happy with my room and she helped me changed to another one. Overall, the hotel was good. The room is spacious but rather dim too.
Översätt
Svar från boendet: Hi,Thank you for taking the time to share your experience with us!We’re delighted to hear that you enjoyed our pool facilities and beachside location, especially as a family-friendly destination. It’s also wonderful to know that our staff made a positive impact on your stay ,we’ll be sure to pass along your kind words to her!We’ve taken note of your comments regarding the lighting in both the corridor and the room. Your feedback is valuable and will be shared with our team for future improvement.Thank you once again for staying with us. We hope to have the opportunity to welcome you and your family back for an even better experience in the near future!Rock On! Tobias Lackermeier Executive Assistant Manager
et10
Deluxerum med utsikt över poolen
Bodde på feb. 2025
Familj
14 recension
9.0/10
Utmärkt
Publicerades 23 mars 2025
Was an impromptu trip for my boy who us on holiday. Traffic was good, tourist were minimum...the hotel was not busy during our stay. Which was great as we didn't have to struggle with check in etc. Pool was great, a bit deeper would be great. I wasn't fond of the pool with sand, but I guess it creates a beach effect...altho the beach was just like 15 meters away...from check in to housekeeping, all the staff were more than happy to assist. Thank you hard rock!!
Översätt
Svar från boendet: Hi et10,Thank you for the amazing review!We’re delighted to hear that you and your boy had a wonderful impromptu getaway with us! It’s great to know that you enjoyed a smooth check-in, the pool, and the overall relaxing atmosphere. Indeed, the sandy area around the swimming pool has been in place since the hotel opened in 2009. The idea behind this concept is to create a beach-like experience for our guests, as the seaside area in Penang is not so swimming friendly due to the jellyfish situation. Most of all, we’re glad our team could make your stay memorable. We look forward to welcoming you back for another rockin’ experience!Rock On!Tobias LackermeierExecutive Assistant Manager
CHIET SHIN
Hillview Deluxe Room
Bodde på feb. 2025
Par
3 recension
8.0/10
Mycket bra
Publicerades 13 mars 2025
Had a wonderful experience at Hard Rock Hotel.The staff was friendly, the room was clean and comfortable, and the location was convenient. Loved the view. Would definitely stay here again.
Översätt
Svar från boendet: Hi CHIET SHIN,Thank you for sharing your experience with us! We’re delighted to hear that you had a fantastic stay and enjoyed our friendly service, clean and comfortable rooms, and the beautiful view. It’s always a pleasure to know that our guests leave with great memories.We truly appreciate your kind words and look forward to welcoming you back for another amazing stay!Rock On!Tobias LackermeierExecutive Assistant Manager