Hard Rock Hotel Penang recensioner

Svar från boendet: Hi Fizzz,Thank you for sharing your feedback about your recent stay at Hard Rock Hotel Penang. We’re delighted to know you enjoyed the amazing service from our team and the lovely food—it truly makes our day to hear this!We’re sorry to hear the view from your room didn’t fully meet your expectations. Our Seaview Deluxe with Terrace rooms are located on the first floor, which may have partial sea views due to the surrounding greenery. For future stays, we recommend booking our non terrace Seaview rooms and requesting a higher floor to enjoy an unobstructed view of the stunning sea.We look forward to welcoming you back for another rockin’ getaway. Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi there,Thank you for your smashing review! We're thrilled to hear that you had such an enjoyable and rocking stay with us at Hard Rock Hotel Penang. It’s fantastic to know that you appreciated our impeccable service, stunning accommodations, and the food we had to offer.We’re delighted that you found the rooms comfortable and up to your expectations, and that you had a relaxing time by the pool. It’s also great to hear the children had fun – creating memorable experiences for families is what we strive for.Your kind words inspire our team to keep rocking and delivering unforgettable stays for all our guests. We can’t wait to welcome you back soon for another amazing getaway!Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Afizah,Thank you for choosing Hard Rock Hotel Penang as your holiday destination and for sharing your wonderful review! We're thrilled to hear that our amenities, from the breakfast spread to the pool, gym, restaurants, and spa, made your stay so enjoyable.We understand that Georgetown is a bit of a journey, but we're glad it was worth the trip for you. It's fantastic to know that you found the beachside peaceful and had a relaxing time—it’s the perfect way to unwind!Your kind words inspire us to keep delivering exceptional experiences. We hope to welcome you back soon for another rockin’ stay!Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi there,Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced during check-in. Our check-in time is 3 PM, and check-out is at 12 PM. Unfortunately, delays can sometimes occur when guests check out late, impacting room readiness. Please know we are working to minimize such occurrences and appreciate your understanding.We are thrilled to hear that, despite this, you found our hotel excellent overall. Your positive comments inspire us to continue improving and providing exceptional service.We look forward to welcoming you back for an even better experience in the future.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Alan,Thank you for sharing your wonderful experience at Hard Rock Hotel Penang! We are thrilled to hear that your first visit was an amazing and enjoyable one. It’s fantastic to know that you loved the stunning views from your room and had the chance to relax on the balcony while taking in the pool and beach scenery.Your kind words motivate us to continue providing memorable experiences for our guests. We hope this is just the beginning of many more visits to come, and we look forward to welcoming you back to rock out with us again soon!Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi there,Thank you for taking the write us a review and for rating us a perfect score! We're thrilled to hear that you found your stay with us so comfortable. Your feedback means the world to us, and we can't wait to welcome you back on your next trip. Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Chan,Thank you for your review and for choosing Hard Rock Hotel Penang! We're thrilled to hear that you found our hotel awesome, reasonably priced, and convenient. It's always our goal to provide exceptional experiences for our guests, and your feedback means a lot to us.We can't wait to welcome you back for another rockin' stay! Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi there,Thank you so much for your fantastic review! We’re thrilled to hear you had such a wonderful experience at Hard Rock Hotel Penang!Our team takes great pride in creating memorable stays for our guests, and your kind words are truly appreciated. We look forward to welcoming you back for more rockin’ moments in the future! Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Audrey,Thank you for sharing your experience. We’re delighted to hear that you enjoyed your pulled lamb burger at Hard Rock Cafe and found your room and balcony spacious and comfortable. It’s great to know that our pillow and bed met your comfort needs. We appreciate your understanding regarding the busy breakfast buffet and are pleased that you found the food spread decent.We look forward to welcoming you back soon.Best regards,Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Wholovedtrav,Thank you so much for your kind words! We're thrilled to hear that you had a nice stay at Hard Rock Hotel Penang and that you would recommend us to your friends.If you or your friends need any assistance or have any special requests for future visits, please feel free to reach out. We look forward to welcoming you back!Rockin' Regards,Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi jaws king,Thank you for your positive feedback regarding your recent stay at Hard Rock Hotel Penang. We are delighted to hear that you found the hotel room and bed clean and comfortable, and that our staff were friendly and helpful.We appreciate your recommendation and are glad you enjoyed the proximity to Batu Ferringhi beach. It’s wonderful to know that our hotel met the needs of both couples and families with kids.We look forward to welcoming you back for another great stay in the future.Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi Yujie,Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed the sea view and had a great time at our swimming pool. We hope to welcome you back to Hard Rock Hotel Penang soon for another rockin’ stay!Rock On!Tobias LackermeierExecutive Assistant Manager

Svar från boendet: Hi ElvisLip,Thank you for your feedback and for choosing Hard Rock Hotel Penang for your stay. We're delighted to hear that your overall experience was excellent and that your child enjoyed the pool slide.We appreciate your comments regarding the breakfast and evening cocktails selection as well as the comfort of the bed and pillow. Your feedback is essential for us to make the necessary improvements to enhance our guest experience.We look forward to welcoming you back and providing an even better stay next time.Best regards,Tobias LackermeierExecutive Assistant Manager