Gästanvändare
21 juni 2024
We recently booked a stay at White Sails Hotel in Batumi via a travel agency, and it was a complete disaster. We requested a triple room for three ladies, with three separate beds. What we got was a tiny room with one double bed and a kid-sized sofa that only suits children. 😠 When we complained to the hotel management, they were completely unresponsive. No upgrade, no proper solution, and not even an apology! The hospitality and guest relations are abysmal. We felt totally ignored and mistreated. Here are some key points of our terrible experience: Room Misrepresentation: Booked a triple room, got a small room with one double bed and a kid-sized sofa. Poor Customer Service: Hotel staff did nothing to address our complaints. No upgrades, no alternative solutions, no apologies. Lack of Hospitality: The overall service and attitude of the staff were extremely disappointing. We highly recommend avoiding White Sails Hotel if you’re planning a trip to Batumi. They treat their guests terribly, and you’re likely to face the same issues we did. Travelers, beware! There are plenty of other hotels in Batumi that value their guests and provide the service you deserve. Don’t make the same mistake we did. Choose wisely and ensure your trip is enjoyable and stress-free.
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