Gästanvändare
21 oktober 2024
We are currently on our last day in this hotel, and have really enjoyed it, the rooms are clean however there are some issues with housekeeping regarding providing towels as some days these have had to be requested via the app and we have come back on the odd day to our room not being cleaned, there are ‘bars’ in your room that have Smirnoff vodka and Gordon’s gin in and the man that comes for the mini bar service always stocks the fridge up with plenty of water beer and pop, the majority of the staff are friendly and can’t do enough for you however some of them are rude for example last night one of the waiters at the bar where the shows are held walked up to our table and said ‘what do you want’ and proceeded to mock other guests behind their backs to other staff, in the main buffet restaurant as you walk in they seat you to a table on one day one of the waiters sat us to a table and I went for some lunch when I went back to my partner another member off staff had shouted at him as we had apparently been sat at a table another guest was already sat at to which my partner apologised and she just rolled her eyes at him which was uncomfortable for him as he went to move and she told him to stay there which was an issue that was not our fault and we we’re happy to move, there are a lot of flies around the food in the buffet also. The a la cartés are good and are completely free the Mexican is by far the best and all the staff are lovely in there, the Asian restaurant is the same with all the staff being friendly, the steakhouse is good too however there are some slight language barriers which resulted in the wrong dishes being brought over which was a problem that can’t be helped and the problem was solved almost straight away, the American county is by far the worst and we did not enjoy this one at all, the food court for lunch is really good with many different options to eat including a wok station where they make fresh fried rice and noodles the only other complaint regarding the restaurants is that there is a dress code and some people are turned away for having swimming costumes or swimming shorts on but then others are let in happily which in my opinion it should be all or none,they have pool party’s 4 times a week which you can get on a bus to this from the entrance to the hotel ot walk from the hotel and this is a 5 minute walk under 18s are not allowed here. The shop at the back of the hotel is expensive 33 dollars for a small suncream. We have experienced a slight bit of rain but this passes over after 5 minutes and the bar staff come and wipe down any tables/chairs after so nothing is wet. If you want entertainment throughout the day at the pool the swim up bar pool is the one with the music, and there are plenty of waiters around the pool that are happy to bring drinks over and the area is always been swept and cleaned, the place itself is beautiful with a nice beach and there are no sunbed wars and even areas that are pure shade for p
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