Paradisus Grand Cana

I would rate this resort a -50 out of 5 if it were possible. I tried to be reasonable but the concierge decided to protect his crappy company instead of making the worst meal in my life right. He said they offered me a better cut of meat including a tomahawk steak. This is a lie

It's our first time going for an all inclusive and we had a wonderful time. We were travelling with our 5 and 8 year old kids. From the time we got there our concierge Julianna took care of everything from check in, to restaurant reservations, spa bookings, shuttle service and check out. She was very friendly and went out of her way to help us out. The rooms were very clean and looked like it was recently renovated. The pools, water park and beaches were all great. They also have a very good spa. The only thing that wasn't a 10/10 was the food. The first two days we were there, the main buffet restaurant was booked out for a private event, and the makeshift buffet at the pool side restaurant wasn't the best. Once we got access to the main restaurant on the third day is when we realized what we missed out on. The buffet there was really good. The steakhouse was average, the Teppanyaki restaurant was better, the sports bar was good, the beach side restaurant wasn't bad, but not too many options. The main buffet was the best option. It's just the pool side restaurant that I would not recommend. Overall was a great experience, very friendly staff. There were enough activities to keep us occupied during our time there - water aerobics classes, knitting, night circus, kids movie night. Also would recommend the professional photographer there, we got some great family photographs done at the beach and the garden - at an additional cost. We didn't even bother with any excursions since we had such a great time between the beach, pool and water park. We would love to visit again.

We have been members of this 5+ star resort since it opened about 6 years ago and were members of other Melia resorts prior. We look forward to our annual visit, typically with our daughter’s family. This is a family oriented resort and the staff are great with all ages. This resort is part of a larger Melia complex and is one km from the beach. We enjoy the walk through the lovely grounds but there is a regular shuttle service. Weather January to April is typically pleasant… when it rains it is typically brief or overnight.