Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

El hotel no esta mal pero tiene muchas cosas que mejorar. A parte del buffet en el comedor general, anuncian una variedad de restaurantes, que la realidad es que solo abren para la hora de cenar y esta tan mal gestionada la política de “reservas” que es prácticamente imposible cenar en ellos. Cuando pagas un todo incluido con 10 restaurantes lo mínimo es poder disfrutarlos. En el servicio encuentras de todo un poco, puedes tener suerte y que te atiendan personas amables, pero en nuestro caso hemos tenido sensación de que éramos una molestia para ellos. El parque acuático está muy bien y las habitaciones amplias y cómodas.

I am a very frequent traveler, I enjoy the experience of staying in an all inclusive resort, this experience at the Punta Cana Royalton unfortunately wasn’t the best. I been to other countries and the service from the moment you walk in it’s amazing, keep in mind I’m 100% Dominican! The check-in process for me wasn’t the best, we had to wait longer than usual and staff members were not as friendly, rooms were not ready! I had 3 reservations including one at Hideaway which my brother loved and had no complaints ! Staff at Royalton aren’t the most pleasant, I felt like they pick and choose who they smile to and who they provide excellent service to, during my stay I felt my own people treat other better then their own Dominican family, everyone should be treated the same. Place was very clean, food was okay - the best was ZEN the hibachi restaurant including the service and staff they were amazing. It sucks I have to seat here and provide this feedback but it needs to be said! Thank you to the manager who at the end wanted our experience to be the best but unfortunately I was already disappointed and checking out !

The property was nice and clean. Staff was great. The restaurants were good. I felt it lacked entertainment. I expected more music during the day by the pool. We arrived Friday not much entertainment that night or Saturday. On Monday they had an all white party which was ok. We pretty much entertained ourselves.

The staff was awesome, our butter Noraiah was wonderful and always available when needed. We did not enjoy the Diamond club upgrade, not worth the money. We paid for the upgrade but did not get the room upgrade. Our drinks in the room and snacks were not left less we asked for them. My wife had diabetes and needed the extra things in our room and I had to ask for them every day, some days did not get them. The staff goes above and beyond for you. The food in the restaurants was not. Very good except for Zen which was flavorful and a good experience.

We just got back from Punta Cana and had the pleasure of staying at this amazing resort—though only for one night due to a canceled flight and no availability at our original hotel. From the moment we stepped into the lobby, Jeifry welcomed us with a smile and excellent service. He made check-in smooth, gave us a tour, and made us feel like we had known him for years. Our room wasn’t ready right away, but Jeifry promised to do his best—and by 2 PM, we were in! He even made a dinner reservation for us at the hibachi restaurant and personally walked us there. The food was great, just a little salty, but we really enjoyed the experience. The resort’s nightlife was amazing! A live band played Dominican hits, and we had so much fun dancing. We also watched a Dominican dance show—though it was a bit warm in the theater, the performance was fantastic. We loved the layout and design of the resort—spacious, beautiful, and full of spots to relax or explore. At night, we noticed security at the beach and pools roped off for safety, which we appreciated. At check-out, Jeifry met us again, stayed to chat, and made sure everything went smoothly. His customer service was truly the best we experienced during our entire trip. We’ll definitely return and bring our whole family next time. Thank you for the unforgettable experience!

Our concierge Jeifrey was amazing. Super nice and attentive to our needs. All of the staff at the bars and restaurants were amazing people. Super welcoming and friendly. Food was top notch. I have eaten at many japanese restaurants and by far yours is the tastiest.