Eastin Hotel Penang

Eastin Hotel Penang recensioner

Eastin Hotel Penang

Queensbay 1, Solok Bayan Indah, Bayan Lepas, Penang, 11900, MalaysiaVisa hotellinformation
Eastin Hotel Penang
Eastin Hotel PenangEastin Hotel PenangEastin Hotel Penang
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Gästrecensioner

9/10
Utmärkt
295 recension
Verifierade recensioner
Läge och interiör9.2
Bekvämligheter8.8
Service9.0
Renlighet9.1
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Alla recensioner(295)
Positiva recensioner(284)
Recensioner med foton/video(46)
Praktiskt för shopping(51)
Utsökt frukost(23)
Lätt att ta sig runt(23)
Nära flygplats(18)
Utmärkt för affärsresor(14)
Dålig valuta för pengarna(7)
Utsökt buffé(6)
Fin havsutsikt(4)
Negativa recensioner(11)
YSL5725
Soho Duplex-rum
Bodde på mars 2025
Familj
12 recension
7.5/10
Publicerades 2 maj 2025
When we arrived the hotel it’s already closed to 4pm which is after few hours after check out timing. Unfortunately, our room have yet ready even though already pass our check in time. We was told to be waiting for 5mins but we waited for more than 5mins for the hotel staff to hand over us our room keys. The toilet on level 2 super small. Who ever that stand outside the toilet, can see thru from the side of the sliding door. The location was good! Next to shopping mall and there are lots of foods can be found if your the type that lazy to go out and hunts for the foods
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback with us. We truly appreciate you taking the time to provide such detailed comments.I sincerely apologise for the delay in having your room ready upon check-in. I will personally address this with our team to ensure better coordination and timely room readiness in the future.I’ve also noted your concerns regarding the toilet on level 2. On a positive note, I’m glad you enjoyed our location near the shopping mall and food options. It’s always great to know that our convenient setting added to your experience.We genuinely value your feedback, and I hope you’ll give us the opportunity to welcome you back for an even better stay next time.Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Nan Yap
Deluxerum
Bodde på mars 2025
Par
10 recension
8.0/10
Mycket bra
Publicerades 14 apr. 2025
Hotel is only 5 minutes walk to Queensway Bay Mall. We like this big Mall for its variety and space. Done a fair bit of shopping here and dining options are plenty too. Hotel room is cozy but some drainage problems in the toilet. Can smell when using the toilet so probably the hotel can look into it.
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your valuable feedback. We’re happy to hear that you enjoyed the hotel’s proximity to Queensbay Mall and the variety it offers. We truly appreciate your comments on the room’s coziness, and we’re sorry to hear about the drainage issue in the toilet. We take your concern seriously and will definitely look into this to ensure a more comfortable stay for future guests.We hope to welcome you back soon for a more seamless experience!Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Anonym användare
Deluxerum
Bodde på mars 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 11 apr. 2025
Booked a second room for my family. Even though reception issued wrong room at first, given king bedroom when I requested for a twin bedroom, but reception rectified it immediately n changed room for us. Very efficient!
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your perfect rating and kind feedback! We're so glad to hear that our team was able to efficiently resolve the room issue and ensure your stay was comfortable. We strive to provide the best service, and your recognition of our team’s efforts means a lot to us.We look forward to welcoming you and your family back for another wonderful stay!Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Anonym användare
Soho Duplex-rum
Bodde på feb. 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 29 mars 2025
It was a fantastic hotel! The unique design with a bedroom on the second floor created an extraordinary atmosphere, making our stay feel truly special. Our children were absolutely thrilled and had a great time. We also appreciated the complimentary drinks and snacks in the refrigerator, which added to our comfort. Plus, with an AEON shopping mall nearby, everything was convenient, and we never felt any inconvenience. We would love to stay here again!
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your wonderful feedback and perfect rating! We’re delighted to hear that you and your children enjoyed the unique design of our hotel and the extra touches like the complimentary drinks and snacks. It’s fantastic to know that our location, near AEON shopping mall, added to your convenience and made your stay even more enjoyable.We would love to welcome you and your family back for another memorable stay in the future!Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Elzy Ovktafia
Deluxerum
Bodde på jan. 2025
Familj
12 recension
9.5/10
Otroligt
Publicerades 28 feb. 2025
Location is nice, next to queensbay mall. Breakfast is good just not many local meal served. The soft drinks provided for free and stocked up everyday.
Översätt
Svar från boendet: Dear Valued Guest,We truly appreciate your excellent rating and kind words about your stay at Eastin Hotel Penang. It’s wonderful to know that you enjoyed our location next to Queensbay Mall.Your feedback regarding the breakfast selection is valuable, and we’ll certainly take it into consideration as we continue enhancing our offerings. We hope to have the pleasure of welcoming you back for another delightful stay.Best regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Zeezt
Deluxerum med havsutsikt
Bodde på dec. 2024
Par
2 recension
9.0/10
Utmärkt
Publicerades 4 jan. 2025
I recently stayed at Eastin Hotel Penang and I was disappointed with the lack of basic amenities. There was no hot water in the bathroom, and the water pressure in the shower was very weak. Additionally, I requested hand soap, but housekeeping failed to refill it during my stay. This experience fell short of my expectations, and I hope the management will address these issues for future guests.
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback. I sincerely apologise for the inconveniences you experienced during your stay with us. It is disappointing to hear that the hot water and water pressure did not meet your expectations, and that the hand soap request was overlooked.Please rest assured that we will look into these issues and take corrective action to ensure that such situations do not happen again in the future. Your comments are invaluable in helping us improve our services.We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Maiyo
Deluxerum
Bodde på nov. 2024
Affärsresenärer
131 recension
10.0/10
Enastående
Publicerades 27 dec. 2024
Enjoy stay here. Near to my work place. I would recommend to my family member.
Översätt
Svar från boendet: Dear Guest,Thank you so much for your fantastic feedback! We’re thrilled to hear that you enjoyed your stay and rated our surroundings, amenities, cleanliness, and service all 5 stars.It’s also wonderful to know that our location was convenient for your work and that you would recommend us to your family. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay at Eastin Hotel Penang.Best regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Gästanvändare
Deluxerum
Bodde på jan. 2025
Ensamresenärer
1 recension
8.5/10
Mycket bra
Publicerades 24 feb. 2025
There looks like don't have hot water for showers. Even turn to red point the water still cold but also show dangers for the user
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback with us. We’re glad you enjoyed our surroundings and service during your stay.We sincerely appreciate you highlighting the issue with the hot water. Your safety and comfort are our top priorities, and I have immediately informed our engineering team to inspect and resolve this matter.We hope to welcome you back for a much-improved experience at Eastin Hotel Penang.Warm regards,Winnie YipHotel ManagerEastin Hotel Penang
Nasreen Badruddin
Deluxerum
Bodde på mars 2025
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 4 maj 2025
Fast checkin and checkout. The breakfast buffet was amazing. A lot of choices
Översätt
Svar från boendet: Dear Guest,Thank you for your wonderful feedback and perfect rating! We are thrilled to hear that you had a seamless check-in and check-out experience, and that our breakfast buffet met your expectations with its variety of choices.It’s always a pleasure to know that our surroundings, amenities, cleanliness, and service contributed to making your stay special. We look forward to welcoming you back soon!Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
CHONG TAN BOON
Deluxerum
Bodde på feb. 2025
Affärsresenärer
6 recension
8.0/10
Mycket bra
Publicerades 22 apr. 2025
Staff is very friendly and helpfull, the downside is the hotel is bit old , need renovation.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback with us. I’m truly pleased to hear you enjoyed our friendly and helpful service, and that our surroundings and cleanliness contributed to your positive experience.We appreciate your comments regarding the hotel's condition. Please be assured that rejuvenation plans are in place as we continue striving to enhance our guests’ overall experience. Your support and insights are truly valuable to us, and we hope to have the pleasure of welcoming you back again in the near future.Warm regards,Winnie Suzan YipHotel Manager
Lynn
Deluxerum
Bodde på jan. 2025
Familj
7 recension
7.0/10
Publicerades 9 feb. 2025
Convenient location with walking distance to Queensbay mall. Coffee shop just around the corner. Room is clean and the staff were friendly.
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your experience. We're pleased that you enjoyed our convenient location near Queensbay Mall and nearby coffee shops, as well as our clean rooms and friendly staff.We appreciate your feedback on areas that can be improved and will continue striving to enhance our guest experience. We look forward to welcoming you again in the future.Best regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Jaxton Lui
Rum Deluxe King
Bodde på jan. 2025
Familj
18 recension
9.5/10
Otroligt
Publicerades 15 feb. 2025
The location is great, very close and convenient. Easy to get food and go shopping. It is also quite near to the airport. Easily just 15 minutes to get to the airport for early flight.
Översätt
Svar från boendet: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the convenient location, with easy access to food, shopping, and the airport. We're delighted that our cleanliness, service, and amenities contributed to making your stay a pleasant one. We truly appreciate your kind words and hope to welcome you back for another great experience soon.Warm regards,Winnie Suzan YipHotel Manager
Gästanvändare
Deluxerum
Bodde på dec. 2024
Par
1 recension
8.0/10
Mycket bra
Publicerades 26 jan. 2025
Been staying this Hotel for a while. Love the location as it is besides Queensbay mall. A bit in convenient if one needs to go other parts of the island
Översätt
Svar från boendet: Dear Guest,Thank you for your thoughtful review and for being a loyal guest with us! We’re thrilled that you love our location next to Queensbay Mall and appreciate the cleanliness and service we provide.We understand that our location might be a bit distant from other parts of the island, and we’re constantly working to improve our guests' experience, making sure it’s as convenient as possible.We look forward to welcoming you back soon for another enjoyable stay!Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang
Jimmy Lim KK
Deluxerum
Bodde på dec. 2024
Par
3 recension
10.0/10
Enastående
Publicerades 6 feb. 2025
Pleasant stay at this hotel . Very near to Queensbay Mall so it’s convenient to do the shopping and have our meals . Happy to enjoy the complimentary drinks and snack provided by the hotel
Översätt
Svar från boendet: Dear Guest,We’re absolutely delighted to receive your 5-star review! It’s wonderful to hear that you had a pleasant stay and enjoyed our convenient location near Queensbay Mall, making shopping and dining effortless. We’re also glad you appreciated the complimentary drinks and snacks – a little touch to enhance your experience.We look forward to welcoming you back for another perfect stay!Best regards,Winnie Suzan YipHotel Manager
Maizatulshafee
Deluxerum
Bodde på dec. 2024
Par
5 recension
10.0/10
Enastående
Publicerades 2 apr. 2025
Pros things about this hotel was the cleanliness n the hospitality .. only the cons was the room is a lil bit small for the price i paid ..
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for your perfect rating and lovely feedback! We're thrilled to hear that you appreciated the cleanliness and hospitality during your stay. We also value your constructive comment regarding the room size. We are always looking for ways to enhance the guest experience and will take your feedback into consideration.We hope to welcome you back soon and provide another fantastic stay!Warm regards,Winnie Suzan YipHotel ManagerEastin Hotel Penang